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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a global leader in delicious food and organic coffee with over 750 shops.
- Benefits: Earn £14.56 per hour, enjoy free food, flexible hours, and great perks like 50% off meals.
- Why this job: Be part of a passionate team where you can grow your skills and make a real impact.
- Qualifications: Leadership experience and a passion for customer service are essential.
- Other info: Diverse and inclusive workplace with opportunities for professional development and community impact.
The predicted salary is between 30000 - 42000 £ per year.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Front of House Leader (Full time- 35 hours per week)
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast - it’s an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed: You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £14.56 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications - apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - University of Warwick in Coventry employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - University of Warwick in Coventry
✨Tip Number 1
Get to know Pret's values and culture before your interview. This way, you can show how your own values align with theirs. It’s all about being genuine and showing that you’re a people person who cares about customer service!
✨Tip Number 2
Practice your leadership stories! Think of times when you’ve inspired or coached a team. Pret loves leaders who can drive performance while keeping spirits high, so be ready to share your experiences.
✨Tip Number 3
Don’t forget to showcase your passion for food and coffee! Whether it’s sharing your favourite Pret item or discussing your love for great customer service, let your enthusiasm shine through during the interview.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find loads of resources to help you prepare for the interview process. Let’s get you on board!
We think you need these skills to ace Front of House Leader - University of Warwick in Coventry
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Front of House Leader role. Mention specific examples that showcase your leadership skills and ability to inspire others.
Show Your Enthusiasm: Express your excitement about joining Pret and contributing to our mission. A little enthusiasm goes a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you understand Pret's values and what it means to be a Front of House Leader. Familiarise yourself with their commitment to exceptional customer service and how you can embody that in your role.
✨Show Your People Skills
As a Front of House Leader, you'll need to inspire and lead your team. Be ready to share examples of how you've successfully managed teams in the past, highlighting your ability to motivate and support others.
✨Bring Your Passion
Pret is all about passion for food and customer service. During the interview, express your enthusiasm for the role and how you can contribute to creating a joyful experience for both customers and your team.
✨Prepare for Real Scenarios
Expect situational questions during the shop-based interview. Think about how you would handle busy periods or resolve conflicts within your team. Show them you're ready to roll up your sleeves and get involved!