Communications & Engagement Manager

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this is an exciting time to hop on board.

Doing the right thing has always been central to Pret’s values. At the heart of this commitment is The Pret Foundation, established over 30 years ago with a simple but powerful mission: to alleviate hunger and help tackle homelessness.

We Believe in Growing Good Things. Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.

What we’re looking for: With a third of the UK population living pay cheque to pay cheque, many are just one step away from homelessness. We are looking for an ambitious and purpose-driven Communications and Engagement Manager to play a pivotal role in launching the Foundation’s new strategy and establishing its profile internally and externally.

The role will lead the development and delivery of communications, campaigns, storytelling, and stakeholder engagement activities that build awareness, inspire participation, and position the Foundation as a leading force in this field.

• Develop and deliver a comprehensive communications plan to support the launch of the Foundations’ strategy, creating compelling materials to launch internally and externally.
• Establish and roll out a content strategy across digital, social, internal, and external channels in collaboration with Pret Marketing teams and third parties.
• Identify, and capture compelling beneficiary stories, produce high quality content and showcase programme outcomes and impact through engaging storytelling.
• Partner with Pret Market team to integrate the Foundation into brand and customer marketing activity, creating compelling customer facing content that builds awareness, inspires participation and creates meaningful opportunities for customers to contribute.
• Build internal awareness and understanding of the Foundations purpose and goals, developing campaigns/events that inspire employee fundraising and participation.
• Set and manage robust and accurate budgets in line with organisational timescales and requirements, working closely with the Finance Manager to ensure activities are delivered on time and to budget.
• Define and track key metrics to measure the effectiveness of communications and campaigns, using insights to continuously improve.

Experience and Skills:

• Experience in a communications role, with responsibility for developing and delivering communication plans or strategies.
• Strong writing, storytelling and content creation skills, with the ability to translate complex ideas into clear, engaging messages.
• Skilled at influencing senior stakeholders and executives.
• Equally confident developing strategy and delivering hands-on execution.
• Passionate about creating opportunities for young people.

About you: Be kind, honest and generous: bring genuine warmth and your authentic self to work every day. Bring your passion: share our passion for food and exceptional customer service. Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.

We offer: £45,000–£50,000 per annum plus a 10% completion bonus, subject to successful delivery of agreed objectives.

Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).

A few more perks: You’ll get 33 days of annual leave (including flexible Bank Holidays) pro-rated for the duration of the twelve-month contract. Free private medical cover, with the option to add family or partner at an additional cost. 4% of your pension contribution matched by Pret, Life assurance at 3x annual salary. Flexible Benefits Platform packed with lifestyle discounts. Season ticket loans. Healthcare cash plan. Financial wellbeing provisions. Free mortgage services.

We also offer: Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring. Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong. Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot! Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values: Happy Teams, Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.

The interview journey: Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria. Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.

This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.

We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.

Deadline to apply for this role: 24th June 2026.