Responsibilities
- Greeting customers with a warm and friendly welcome
- Processing orders and requests in a timely and efficient manner
- Producing a range of hot beverages throughout the day
- Delivering our brand standards to a level our customers have come to expect
- Resolving challenges and enquiries with a customer‑centric mindset
- Replenishing displays to provide maximum product availability
- Ensuring your workspace and store is kept clean, tidy and welcoming
- Working with colleagues to deliver a culture of togetherness and teamwork
- Leaving our customers with a memorable experience worth coming back for
- Helping prepare the store, ready for the following day’s trade
About the role
We're looking for someone who can effortlessly switch gears – thriving in fast‑paced, high‑energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self‑motivated, and ready to tackle whatever the day brings, we want to hear from you.
Benefits & Compensation
- Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.
- Team Member – £14.36 per hour.
- Step up to lead a shift, with training provided, and earn £13.33 per hour!
- Up to 1 week's discretionary bonus pay per year paid just in time for Christmas.
- Up to 60% colleague discount across our franchise partner brands.
- Enhanced benefits, including sick pay, enhanced family‑friendly benefits, and life assurance.
- Flexible working arrangements, including options to adjust hours, work compressed schedules, or follow a fixed shift pattern to support work‑life balance.
- Recognised in the Sunday Times Best Places to Work in 2024 and 2025.
Company Overview
INDLP, founded in 2001, is the UK's leader in motorway rest stops. We have more than 70 locations throughout the country, with over 6,000 colleagues dedicated to customer satisfaction. We are one moto family, offering incredible brands such as WHSmith, Costa, KFC, Pret A Manger, Burger King, and many more. We have carved out a reputation for providing excellent customer service. We're not perfect yet, but we strive to be. That's why we have made it our mission to transform the UK's rest stop experience.
Location & Schedule
Address: Cobham Services, M25 between J9 and J10, Downside, Cobham, KT11 3DB.
Shifts vary between 4am and 9pm, with a mixture of weekdays and weekends required.
Disclaimers
- Hourly rates of pay may differ for under 18s.
- Please note this role internally is known as Customer Service Assistant.
