At a Glance
- Tasks: Serve delicious food and drinks while spreading joy to customers every day.
- Company: Join Pret, a vibrant team making a difference in over 750 shops worldwide.
- Benefits: Earn £14.05/hour, enjoy free food, flexible hours, and great perks like discounts.
- Other info: Diversity is celebrated here; everyone is welcome at Pret!
- Why this job: Be part of a fast-paced environment with real opportunities for growth and learning.
- Qualifications: No experience needed; just bring your passion for customer service and kindness.
The predicted salary is between 29000 - 31000 £ per year.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re remaking our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Unit 8, Sheldon Square, London W2 6EZ GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
- We’re looking for passionate team players to bring joy to our customers every day.
- As a Team Member, you’ll be the smiling face of our shop floor and preparing delicious, freshly made food in our kitchen.
- Expect variety and pace – driven by passion for our products, customers & teams!
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- No experience needed: come and learn to deliver outstanding customer service with best-in-class training.
We offer
- Hourly rate is £14.05 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3–5am.
- 28 days annual leave (pro‑rata if you’re part-time).
- Pension scheme.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards
- Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: initial phone screening and a 60‑minute shop‑based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Team Member -Paddington, Sheldon Square in City of Westminster employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and empowered to grow. Located in the heart of London, our Paddington shop provides a dynamic environment with flexible working hours, comprehensive benefits including free food and drink, and opportunities for professional development through fully funded qualifications. Join us to be part of a community that celebrates diversity, fosters personal growth, and makes a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member -Paddington, Sheldon Square in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since you'll be the smiling face on the shop floor, think about how you can spread joy and warmth to customers. Maybe even role-play with a friend to get comfortable with common scenarios.
✨Tip Number 3
Be yourself during the interview! Pret values authenticity, so don’t be afraid to let your personality shine through. Share your passion for food and customer service – it’s what they’re looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks that come with being a part of the Pret family.
We think you need these skills to ace Team Member -Paddington, Sheldon Square in City of Westminster
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and your unique qualities.
Tailor Your Application:Make sure to customise your application to reflect how you align with our values at Pret. Highlight any experiences or skills that demonstrate your kindness, honesty, and ability to spread joy!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point – we appreciate brevity and clarity in your responses.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, take some time to learn about Pret and its values. Familiarise yourself with their commitment to exceptional customer service and community impact. This will help you connect your own experiences and passion for food and service to what they stand for.
✨Show Your Personality
Pret is all about genuine warmth and kindness. During the interview, let your authentic self shine through. Share personal stories that highlight your ability to spread joy and connect with customers, as this is a key part of the role.
✨Prepare for the Shop Floor
Since the interview includes a shop-based component, think about how you would handle various scenarios on the shop floor. Practice responding to questions about customer service situations or teamwork, as these are likely to come up during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about opportunities for growth, training, or how the team celebrates successes. This shows your enthusiasm for the role and helps you gauge if Pret is the right fit for you.
