At a Glance
- Tasks: Support our People Team by managing HR processes and data with precision.
- Company: Join Pret, a vibrant company passionate about food and exceptional service.
- Benefits: Enjoy competitive salary, bonus potential, free food, and 33 days of annual leave.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Be the heartbeat of our team, driving growth and joy for customers every day.
- Qualifications: Intermediate Excel skills and a passion for people and data management.
The predicted salary is between 27000 - 33000 £ per year.
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this is an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand‑made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As a People Coordinator at Pret Manager, you’re the operational heartbeat of the People Team—keeping AM & GM moves, records and policies flawless in Workday and ServiceNow so shops stay staffed, compliant and performing. Your precision and care safeguard colleagues (from family leave to AXA Occupational Health referrals) while your clean data flows into Power BI and Exit‑Interview‑Insights that help leaders boost tenure, engagement and performance across teams and markets. This role is a true force‑multiplier for Pret’s strategy—innovating through data and tech, partnering to drive exceptional performance, and building winning teams—so Happy Teams become Happy Customers, every day.
Key responsibilities
- Prepare and maintain HR files for AM & GM managers.
- Ensure all HR-related documents are managed confidentially and accurately stored via the filing system.
- Process GM and AM moves on Workday and prepare relevant letters for: Transfers, Job title changes, Salary changes, Grade changes, Promotions (including secondments and temporary step-ups), Demotions.
- Act as the filter for all HR ServiceNow calls, checking regularly and assigning to the relevant team within SLA.
- Manage the references inbox – create references and respond to queries.
- Manage sabbatical, maternity, paternity, parental and shared parental leave processes.
- Support Senior People Analytics and Systems Manager by feeding necessary data into Power BI dashboards.
- Respond to information/reporting requests from the People Team and other departments (e.g., Safety, Payroll, Benefits, Recruitment).
- Upload all HR documents onto Workday.
- Conduct exit interviews and distribute monthly Exit Interview Summary emails to the HR team, providing insights based on data from two months prior.
- Utilise Power BI Dashboard to share Exit Interview Survey links with employees, ensuring timely completion.
- Support with producing AM & GM Pay Review letters.
- Audit employee files.
- Prepare and analyse people reports.
- Order maternity and paternity gifts.
- Upload documents to Planet Pret (as required).
- Screen People Advisors inbox and elevate to the relevant People Advisor.
- Support People activity within shops, including communication with shop managers and collation of information.
- Raise purchase orders on NetSuite as required.
Experience and Skills required
Must Haves:
- Microsoft Office Suite: Excel – intermediate to advanced (data uploads, reporting, pivot tables). Word & PowerPoint – drafting letters, creating presentations.
- Data Handling & Confidentiality: Accurate record-keeping and secure file management.
- Basic Reporting Skills: Ability to extract and interpret HR data for dashboards and summaries.
- Document Management: Uploading HR documents into systems like Workday and Planet Pret.
- IT Literacy: Comfortable navigating multiple platforms and troubleshooting basic issues.
Nice-to-haves:
- Power BI: Building or updating dashboards, interpreting analytics for insights.
- HR Analytics: Understanding metrics like turnover, engagement, and workforce trends.
- Advanced Excel: Complex formulas, conditional formatting, and data modelling.
- Basic Knowledge of Employment Law & Compliance: Supporting accurate HR processes.
- Experience with Purchase Order Systems: e.g., NetSuite for raising PO’s.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for food and exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
We offer
- Competitive salary plus 10% annual bonus potential.
- Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista‑made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
A few more perks
- You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost.
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years.
- Life assurance at 3x annual salary.
- Loyalty award for 5, 10, 15, 20 years’ service.
- Flexible Benefits Platform packed with lifestyle discounts.
- Season ticket loans.
- Healthcare cash plan.
- Financial wellbeing provisions.
- Free mortgage services.
- Sabbatical after 3 years.
- Opportunities to support our charity, The Pret Foundation.
We also offer
- Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30‑minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one‑hour, in‑person interview with the hiring manager at our Head Office in London Victoria. Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.
Before you apply
This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office. We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Deadline to apply for this role: 11th August at midnight.
People Coordinator in City of Westminster employer: Pret A Manger
Pret A Manger is an exceptional employer, offering a vibrant work culture in the heart of the City of Westminster. With competitive pay, flexible hours, and a strong emphasis on employee growth and development, we empower our Kitchen Leaders to inspire their teams while maintaining high standards of food quality and safety. Join us for a rewarding career where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land People Coordinator in City of Westminster
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Pret A Manger!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Pret A Manger.
We think you need these skills to ace People Coordinator in City of Westminster
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Pret A Manger. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Pret A Manger and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Pret A Manger. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Pret A Manger's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Pret A Manger
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Pret A Manger.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Pret A Manger will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Pret A Manger and how you would contribute to adapting HR strategies.
