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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a dynamic food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Opportunities for growth, professional qualifications, and a commitment to diversity and community.
- Why this job: Be part of a passionate team making a real difference in customers' lives every day.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Full time 35 hours per week. We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 120-125 Strand, London WC2R 0AP GBR.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3‑5am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme.
- Life Assurance at 3× annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow: We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us, including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging: Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety: Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose: We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams
- Happy Customers
- Amazing Standards
- Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
Every interview process at Pret begins with the same two stages: Initial phone screening and a 60‑minute shop‑based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Strand, 120 in City of Westminster employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Strand, 120 in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show off your people skills! As a Front of House Leader, you'll be all about inspiring your team and keeping customers happy. Be ready to share examples of how you've done this in the past.
✨Tip Number 3
Prepare for the shop-based interview! Think about how you'd handle busy periods and keep standards high. Practise some scenarios so you can demonstrate your leadership skills when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely excited about joining the Pret family!
We think you need these skills to ace Front of House Leader - Strand, 120 in City of Westminster
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for in a Front of House Leader. Mention specific examples that showcase your leadership and people skills!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point – we appreciate brevity and clarity as much as we appreciate a well-made coffee!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to read it. Plus, it’s super easy to navigate!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values: Happy Teams, Happy Customers, Amazing Standards, and more. Think about how your personal experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your People Skills
As a Front of House Leader, your ability to connect with both customers and your team is crucial. Prepare to discuss past experiences where you’ve successfully led a team or provided exceptional customer service. Highlight any moments where you spread joy or made someone's day better!
✨Be Ready for Practical Scenarios
Expect to engage in role-play or practical scenarios during the shop-based interview. Brush up on your coffee-making skills and be prepared to demonstrate how you would handle busy periods while maintaining high standards. This is your chance to show you can roll up your sleeves and lead by example!
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how Pret supports its employees. This shows your genuine interest in the role and helps you determine if it’s the right fit for you too.