At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a dynamic food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £15.35/hour, enjoy free food, flexible hours, and great perks.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact while growing your skills in a fun, fast-paced environment.
- Qualifications: Passion for customer service and experience in leading teams.
The predicted salary is between 30000 - 40000 £ per year.
Full Time 35 hours per week. We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re re‑making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 7‑9 Queensway, London W2 4QJ GBR.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams
- Happy Customers
- Amazing Standards
- Every day
- Never Standing Still
- Doing The Right Thing
Equal Opportunities: Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
Front of House Leader -Queensway Station in City of Westminster employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of London at Queensway Station, our Front of House Leaders enjoy competitive pay, generous benefits including free food and drink, and numerous opportunities for personal and professional growth. With a commitment to diversity and community impact, Pret is not just a workplace; it's a place where you can make a meaningful difference while developing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader -Queensway Station in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show off your people skills! As a Front of House Leader, you'll be all about inspiring your team and keeping customers happy. Share examples of how you've done this in the past to really impress.
✨Tip Number 3
Be ready to roll up your sleeves! Pret loves hands-on leaders. Talk about times when you've jumped in to help your team or tackled challenges head-on – it shows you're all in!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are genuinely excited about joining the Pret family. So, don’t hold back!
We think you need these skills to ace Front of House Leader -Queensway Station in City of Westminster
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to highlight your relevant experience and skills that match the Front of House Leader role. We love seeing how your background aligns with our values and what makes Pret special!
Show Your Enthusiasm:Express your excitement about joining our team! Whether it’s your love for coffee or your desire to lead a fantastic team, let us know why you’re keen to hop on board with us at Pret.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy, and we can’t wait to read your application and hopefully welcome you to our Pret family!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before the interview, dive into what makes Pret special. Familiarise yourself with their values, like 'Happy Teams' and 'Doing The Right Thing'. This will help you connect your answers to their mission and show that you're genuinely interested in being part of the team.
✨Showcase Your People Skills
As a Front of House Leader, you'll be all about inspiring and mentoring your team. Prepare examples from your past experiences where you've successfully led a team or provided exceptional customer service. Highlight those moments when you spread joy or made someone's day better!
✨Be Ready for a Fast-Paced Environment
Pret shops are busy places! Think of scenarios where you've thrived under pressure. Share how you keep standards high while managing multiple tasks, whether it's making coffee or analysing figures. This will demonstrate your ability to handle the hustle and bustle of the shop floor.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how they maintain their amazing standards. This shows your enthusiasm for the role and helps you gauge if Pret is the right fit for you.
