At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a fast-growing company with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and great perks.
- Other info: Opportunities for growth, diversity, and community impact await you!
- Why this job: Be part of a passionate team making a real difference in customers' lives.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 32000 - 40000 € per year.
Full Time 35 hours per week
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Unit 12, Great Minster, 41 Horseferry Road, London SW1 2AA GBR.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3‑5am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme.
- Life assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, so you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
Individual ways to grow:
We offer lots of opportunities for learning, whether you join us for a short stint or the long game. You’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging:
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety:
Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose:
We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams
- Happy Customers
- Amazing Standards
- Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
Every interview process at Pret begins with the same two stages. Initial phone screening and 60‑minute shop‑based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader -Horseferry Road, 41 in City of Westminster employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of London, our Front of House Leaders play a crucial role in fostering a supportive environment that prioritises personal growth and community impact, with opportunities for professional development and a range of generous benefits including free food, flexible hours, and a commitment to diversity and inclusion. Join us to be part of a team that values kindness, joy, and making a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader -Horseferry Road, 41 in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Check out Pret's social media and website to see what they're all about. This will help you connect with their values and show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be interacting with customers and your team all day. Role-play common scenarios with a friend to boost your confidence and showcase your passion for exceptional customer service.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the role and the team. Think about what it means to lead a team at Pret and how you can contribute to their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore other roles that might suit your skills and interests within Pret.
We think you need these skills to ace Front of House Leader -Horseferry Road, 41 in City of Westminster
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Front of House Leader role. Mention any relevant leadership experience or customer service achievements that make you a great fit for us.
Show Your Enthusiasm:We love candidates who are excited about joining our team! In your application, express why you’re passionate about working at Pret and how you can contribute to our mission of spreading joy and exceptional service.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to connect with you and get the ball rolling on your journey with Pret!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values: Happy Teams, Happy Customers, Amazing Standards, and Doing The Right Thing. Think about how you can demonstrate these values through your past experiences and how they align with your personal work ethic.
✨Showcase Your People Skills
As a Front of House Leader, you'll be leading and inspiring your team. Prepare examples of how you've successfully managed teams or provided exceptional customer service in the past. Be ready to discuss specific situations where your leadership made a difference.
✨Be Ready for a Hands-On Approach
Expect to roll up your sleeves during the interview! You might be asked to demonstrate your skills on the coffee machine or engage in role-play scenarios. Practice your barista skills if you can, and show that you're not afraid to get stuck in when things get busy.
✨Bring Your Passion for Service
Pret is all about spreading joy and providing exceptional service. Be prepared to share your passion for customer service and how you can contribute to creating a positive experience for both customers and your team. Small acts of kindness can make a big impact!
