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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a fast-growing company with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible working hours.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Passion for customer service and experience in leading teams.
The predicted salary is between 30000 - 40000 £ per year.
Full Time 35 hours per week
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Unit 30, Broadway Shopping Centre, Hammersmith, London W6 9YE GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; they roll their sleeves up on the coffee machine (with training, of course) or immerse themselves in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3‑5am
- 28 days annual leave (pro‑rata if you’re part‑time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and up to 5 free Barista‑made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
Individual ways to grow:
We offer lots of opportunities for learning, whether you join us for a short stint or the long game you’re good to grow with us, including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging:
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety:
Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose:
We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards
- Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and 60‑minute shop‑based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from under‑represented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Hammersmith, Broadway in City of Westminster employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Hammersmith, Broadway in City of Westminster
✨Tip Number 1
Get to know the company culture before your interview. Pret is all about happy teams and amazing standards, so show us you understand that! Research their values and think of examples from your past experiences that align with them.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be leading a team and interacting with customers. Role-play common scenarios with a friend or family member to boost your confidence and showcase your passion for exceptional customer service.
✨Tip Number 3
Be ready to roll up your sleeves! During the shop-based interview, we want to see how you handle busy situations. Think about times when you've stepped in to help your team or kept spirits high during a rush – those stories will impress us!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Pret family. Don’t forget to follow up after your application – a little enthusiasm goes a long way!
We think you need these skills to ace Front of House Leader - Hammersmith, Broadway in City of Westminster
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Front of House Leader role. Mention specific examples that demonstrate your leadership and customer service abilities.
Show Your Enthusiasm: Express your excitement about joining Pret and contributing to our mission. A little enthusiasm goes a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values: Happy Teams, Happy Customers, Amazing Standards, and Doing The Right Thing. Think about how you can demonstrate these values through your past experiences and how they align with your personal work ethic.
✨Showcase Your People Skills
As a Front of House Leader, you'll be leading a team and interacting with customers daily. Prepare examples that highlight your ability to inspire and motivate others, as well as how you've handled challenging situations with kindness and honesty. This will show that you're the people person they’re looking for!
✨Be Ready for Practical Scenarios
Expect to engage in practical scenarios during your shop-based interview. Brush up on your coffee-making skills or any other relevant tasks. Being hands-on and showing your willingness to roll up your sleeves will demonstrate your commitment to the role and your team.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how Pret supports its employees. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.