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- Tasks: Lead and inspire your team while ensuring exceptional customer service.
- Company: Join Pret, a vibrant company focused on people and community.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible hours.
- Other info: Opportunities for professional growth and a supportive, diverse environment.
- Why this job: Make a real impact by spreading joy and kindness every day.
- Qualifications: Passion for customer service and leadership skills required.
The predicted salary is between 31900 - 31900 £ per year.
Full Time 35 hours per week position located at 5-7 Pall Mall East, London SW1Y 5BA GBR.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams.
- They protect Pret’s standards and keep customers happy.
- When the shop gets busy, they stay engaged, whether at the coffee machine or handling figures.
- They are people‑first and passionate about helping the shop and its people grow.
About you:
- Be kind, honest and generous: bring genuine warmth and authenticity.
- Bring your passion: share a love for exceptional customer service.
- Spread joy every day: small acts of kindness are part of the Pret experience.
Experience needed:
- Lead with purpose—drive team performance, protect profit, and keep customers happy through high standards and great energy.
We offer:
- Hourly rate of £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for shifts starting between 3–5 am.
- 28 days annual leave (pro‑rated for part‑time).
- Pension scheme.
- Life Assurance at 3x annual salary and virtual GP.
- Healthcare cash plan.
- Free food and drink while working.
- Club Pret Membership – 50 % off food and up to 5 free barista drinks per day.
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for outstanding standards.
- Marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours to allow focus on what matters.
- Comfy free shoes for shift.
We also offer:
- Opportunities for learning: fully funded professional qualifications, apprenticeships (Level 3) and internal transfer opportunities.
- Diversity and belonging: we welcome everyone and value their uniqueness.
- Pace and variety: fast‑paced work with diverse skills.
- Community and purpose: involvement with The Pret Foundation, tackling homelessness, reducing food waste and creating positive change.
Our values:
- Happy Teams – Happy Customers.
- Amazing Standards Every day.
- Never Standing Still.
- Doing The Right Thing.
EEO Statement: We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities and the LGBTQ+ community. Please let our recruitment team know if you need adjustments or support during the recruitment process.
Front of House Leader - 5-7 Pall Mall in City of Westminster employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - 5-7 Pall Mall in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Pret's website and social media. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be all about customer service and team dynamics. Role-play common scenarios with a friend or family member to boost your confidence and showcase your passion for helping others.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've led a team or handled a busy situation. This will demonstrate your leadership skills and ability to keep customers happy, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Pret family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Front of House Leader - 5-7 Pall Mall in City of Westminster
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your genuine warmth and passion for customer service. Don’t be afraid to share personal stories that reflect your kindness and authenticity!
Show Your Leadership Skills: As a Front of House Leader, we’re looking for those who can inspire and drive their teams. Highlight any previous experience where you’ve led a team or mentored others. Make sure to showcase how you protect standards and keep customers happy!
Tailor Your Application: Make sure your application speaks directly to the job description. Use similar language and keywords that reflect what we value at Pret. This shows us that you understand our culture and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Pret A Manger
✨Show Your Passion for Customer Service
Make sure to express your genuine love for exceptional customer service during the interview. Share specific examples of how you've gone above and beyond to make customers happy, as this aligns perfectly with what they’re looking for in a Front of House Leader.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and mentoring teams. Think of situations where you’ve inspired others or driven team performance. Highlight your ability to protect standards while keeping the atmosphere positive and engaging, especially during busy times.
✨Emphasise Kindness and Authenticity
Since they value kindness and authenticity, be yourself! Share personal stories that showcase your warm personality and how you’ve spread joy in previous roles. This will help you connect with the interviewers on a more personal level.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations in a fast-paced environment. Prepare by thinking through potential challenges you might face as a Front of House Leader and how you would address them while maintaining high standards.