Facilities Assistant in City of Westminster

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate.

Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people find what they need to shine.

We’re looking for passionate team players to bring joy to our customers every day. As a Facilities Assistant you’ll be the heartbeat of our London offices, ensuring our spaces are clean, stocked, and running smoothly. Your work directly supports our teams, helping them focus on their best work while reflecting our commitment to a safe, welcoming, and high-performing environment.

Key Responsibilities:

• Maintain the day-to-day running of two London office locations, keeping them clean, organised, and fully stocked.
• Office & Facilities Maintenance: Keep all offices, kitchens, toilets, meeting rooms, and break areas clean, tidy, and well-stocked throughout the day.
• Monitor and maintain storage facilities in coordination with other teams.
• Monitor and report maintenance issues, including health and safety concerns.
• Set up meeting rooms and support reception with visitors and events.
• Support with waste management & recycling process.
• Kitchen & Stock Management: Refill and maintain kitchen supplies, including cutlery, crockery, drinks, soups, and other refreshments.
• Ensure dishwashers and coffee machines are clean, stocked, and in working order.
• Conduct regular stock checks and coordinate replenishment.
• Deliveries & Mail Handling: Receive and manage deliveries, ensuring items are delivered to the correct teams.
• Assist with outgoing packages, including labeling and preparation for courier collection.
• Daily & Weekly Routine Tasks: Perform daily cleaning and tidying of all key office areas and kitchens.
• Conduct weekly stock takes of food, drinks, and office supplies.
• Complete weekly deep cleans of kitchens, fridges, coat rooms, and other shared spaces.
• Collaboration & Support: Work closely with reception, the test kitchen, and office teams to provide proactive support.
• Providing front desk cover as required.
• Attend team meetings and department events as required.

Experience & Skills Required:

• Essential: Previous experience in facilities, office support, or hospitality services.
• Strong organisational skills.
• Ability to work independently and manage time effectively.
• Basic maintenance awareness, including reporting faults or safety issues.
• Preferred: Experience with office kitchen management or catering stock control.
• Familiarity with basic cleaning equipment and procedures.
• Experience in a multi-site office environment.
• Technical skills: Ability to use office equipment such as printers, dishwashers, and basic kitchen appliances.
• Basic knowledge of stock management and stock intake.
• Ability to work with and maintain coffee machines preferred but not required.

About you:

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for food and exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.

We offer:

• £27,000 - £28,000 per annum
• 10% bonus potential
• Gold Card: When you’re in the office, your food and drinks are on us.
• 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
• Free private medical cover, with the option to add family or partner at an additional cost.
• 4% of your pension contribution matched by Pret, rises to 5% after 5 years.
• Life assurance at 3x annual salary.
• Loyalty award for 5, 10, 15, 20 years’ service.
• Flexible Benefits Platform packed with lifestyle discounts.
• Season ticket loans.
• Healthcare cash plan.
• Financial wellbeing provisions.
• Free mortgage services.
• Sabbatical after 3 years.
• Opportunities to support our charity, The Pret Foundation.

We also offer:

• Individual ways to grow - opportunities for learning, including fully funded professional qualifications, leadership development and mentoring.
• Diversity and belonging - Everyone is welcome at Pret.
• Pace and variety - Our work is fast paced with lots of variety.
• Community and purpose - We’re proud to make a difference through The Pret Foundation.

The interview journey: Every interview process at Pret begins with a relaxed 30-minute conversation with our People team followed by an in-person interview with the team at our Head Office in London Victoria.

This role is based on site at Pret’s Support Centre in London Victoria five days per week (Monday – Friday) from 8:30am to 5pm.