At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant and inclusive workplace in Bristol.
- Benefits: Earn £15.35 per hour, enjoy free food, and flexible hours.
- Other info: Opportunities for professional growth and a supportive community.
- Why this job: Make a real impact by spreading joy and maintaining high standards.
- Qualifications: Passion for customer service and experience in team leadership.
The predicted salary is between 31900 - 31900 € per year.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams.
- They protect the standards and spirit of Pret, keeping standards and spirits high, and keep our teams and customers happy.
- When the shop gets busy, so do they; they roll up sleeves on the coffee machine (with training, of course) or immerse in the figures and spreadsheets.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
- Experience needed: lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3‑5 am.
- 28 days annual leave (pro‑rata if part‑time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (50% off food and up to 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow: fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities.
- Diversity and belonging: everyone is welcome and valued.
- Pace and variety: fast paced work with lots of variety.
- Community and purpose: we support The Pret Foundation and other initiatives.
Our values:
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
- Initial phone screening and a 60‑minute shop‑based interview with the General Manager and the team.
- Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
Front of House Leader - Bristol, Baldwin Street employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Bristol. Our Front of House Leaders enjoy competitive pay, generous benefits including free food and drink during shifts, and opportunities for personal growth through fully funded professional qualifications. With a strong commitment to diversity and community support, we foster an environment where every team member is valued and empowered to spread joy and deliver outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Bristol, Baldwin Street
✨Tip Number 1
Get to know the company culture before your interview. Dive into Pret's values and mission, and think about how your own experiences align with them. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Front of House Leader, you'll need to demonstrate your ability to handle busy situations with grace. Think of examples from your past where you've gone above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your enthusiasm by asking about team dynamics, training opportunities, or how they celebrate success. This not only shows your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing perks we offer at Pret. Let’s get you on board!
We think you need these skills to ace Front of House Leader - Bristol, Baldwin Street
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your authentic self shine through. We want to see the real you, so don’t hold back on sharing your personality and passion for customer service!
Show Your Leadership Skills:Highlight any experience you have in leading teams or mentoring others. We’re looking for those who can inspire and drive their teams, so make sure to showcase your leadership qualities in your application.
Keep It Relevant:Tailor your application to the Front of House Leader role. Mention specific experiences that relate to maintaining high standards and keeping customers happy, as these are key aspects of the job.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pret A Manger
✨Show Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to inspire and lead a team. Think about specific examples from your past experiences where you've successfully coached or mentored others. Be ready to share these stories during the interview to showcase your leadership style.
✨Emphasise Customer Service Passion
Pret values exceptional customer service, so make sure to express your passion for creating positive customer experiences. Prepare anecdotes that highlight how you've gone above and beyond for customers in previous roles, and how you plan to bring that same energy to Pret.
✨Be Authentic and Kind
Pret is all about genuine warmth and kindness. During your interview, let your authentic self shine through. Share your personal values and how they align with Pret's mission. A friendly and approachable attitude can go a long way in making a great impression.
✨Prepare for Practical Scenarios
Since the interview includes a shop-based component, be ready to engage in practical scenarios. Brush up on your coffee-making skills and understand the basics of managing figures and spreadsheets. Showing that you're hands-on and willing to roll up your sleeves will impress the interviewers.
