At a Glance
- Tasks: Bring joy to customers by preparing delicious food and serving exceptional coffee.
- Company: Join Pret, a vibrant team with over 750 shops worldwide.
- Benefits: Earn £14/hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Diverse environment with training, rewards, and a focus on belonging.
- Why this job: Start your career with growth opportunities and make a real impact in the community.
- Qualifications: No experience needed; just bring your passion and kindness.
The predicted salary is between 28000 - 30000 € per year.
Full time 35 hours per week. We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Phoenix House, 1-3 Newhall Street, Birmingham B3 3NH GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What We’re Looking For
We’re looking for passionate team players to bring joy to our customers every day. As a Team Member, you’ll be the smiling face of our shop floor and preparing delicious, freshly made food in our kitchen. Expect variety and pace – driven by passion for our products, customers & teams!
About You
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- No experience needed: come and learn to deliver outstanding customer service with best-in‑class training.
We offer
- Hourly rate is £14.00 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards
- Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and 60‑minute shop‑based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from under‑represented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Team Member - Birmingham, Newhall Street employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passion and kindness thrive. Located in the heart of Birmingham, our team members enjoy competitive pay, comprehensive benefits, and ample opportunities for personal and professional growth, including fully funded qualifications and flexible working hours. Join us to be part of a community that values diversity, celebrates achievements, and is committed to making a positive impact through our initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Birmingham, Newhall Street
✨Tip Number 1
Get to know Pret! Familiarise yourself with their values and what they stand for. When you walk into that interview, show your passion for their mission and how you can contribute to making customers' days brighter.
✨Tip Number 2
Practice your people skills! Since you'll be the smiling face of the shop, think about how you can spread joy and kindness. Maybe even prepare a few examples of how you've made someone's day better in the past.
✨Tip Number 3
Be ready for a fast-paced environment! Think about how you handle pressure and keep things moving. Share any experiences where you've thrived in busy situations – it’ll show you're up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Team Member - Birmingham, Newhall Street
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and your unique qualities.
Tailor Your Application:Make sure to customise your application to reflect how you align with our values at Pret. Highlight any experiences or skills that demonstrate your kindness, honesty, and ability to spread joy!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point – we appreciate brevity and clarity in your responses.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, take some time to learn about Pret and its values. Familiarise yourself with their commitment to exceptional customer service and community impact. This will help you connect your own experiences and passion for food and service to what they stand for.
✨Show Your Personality
Pret is all about genuine warmth and kindness, so don’t be afraid to let your personality shine through. Share stories that highlight your ability to spread joy and connect with customers. Remember, they want to see the real you!
✨Prepare for Practical Scenarios
Since the interview includes a shop-based component, think about how you would handle various customer interactions or kitchen scenarios. Practising responses to common situations can help you feel more confident and ready to impress during this hands-on part of the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the General Manager. Inquire about team dynamics, growth opportunities, or how they maintain high standards. This shows your interest in the role and helps you gauge if it’s the right fit for you.
