At a Glance
- Tasks: Serve delicious food and coffee while spreading joy to customers every day.
- Company: Join Pret, a vibrant team with over 750 shops worldwide.
- Benefits: Earn £14/hour, enjoy free food, flexible hours, and great perks.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a fast-paced environment where you can grow and make a difference.
- Qualifications: No experience needed; just bring your passion for customer service.
The predicted salary is between 28000 - 30000 £ per year.
Part time 20 hours per week. We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 52 New Street, Birmingham B2 4EG GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What We’re Looking For
We’re looking for passionate team players to bring joy to our customers every day. As a Team Member, you’ll be the smiling face of our shop floor and preparing delicious, freshly made food in our kitchen. Expect variety and pace – driven by passion for our products, customers & teams!
About You
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- No experience needed: come and learn to deliver outstanding customer service with best-in-class training.
We offer
- Hourly rate is £14.00 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Team Member - Birmingham, New Street employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of Birmingham, our team members enjoy flexible working hours, competitive pay, and a wealth of growth opportunities, including fully funded professional qualifications. With a commitment to diversity and community impact, Pret is not just a workplace; it's a place where you can truly belong and make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Birmingham, New Street
✨Tip Number 1
Get to know the Pret vibe! Before your interview, pop into the shop and soak up the atmosphere. Chat with team members, observe how they interact with customers, and get a feel for the energy. This will help you connect during your interview and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about spreading joy and delivering exceptional customer service, think of examples from your past where you've made someone's day better. Be ready to share these stories during your interview to showcase your passion for customer care.
✨Tip Number 3
Be yourself! Pret values authenticity, so don’t be afraid to let your personality shine through. Whether it’s your sense of humour or your kindness, showing your true self will help you stand out as a candidate who fits right in with the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for. Don’t miss out on the chance to join our amazing team at Pret!
We think you need these skills to ace Team Member - Birmingham, New Street
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and your unique qualities.
Tailor Your Application:Make sure to highlight any relevant experiences or skills that align with what we’re looking for. Whether it’s a part-time job or a volunteer role, show us how you can bring joy to our customers every day!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and avoid jargon to make it easy for us to understand why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, take some time to learn about Pret and its values. Familiarise yourself with their commitment to exceptional customer service and community impact. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Your Passion
During the interview, let your enthusiasm shine through! Share examples of how you've spread joy or provided excellent service in previous roles, even if they were informal. Pret values kindness and warmth, so be sure to highlight your personality and passion for making customers happy.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about team dynamics, growth opportunities, or how Pret supports its employees. Asking insightful questions shows that you're engaged and serious about joining the team.
✨Be Yourself
Pret wants to get to know the real you, so don’t be afraid to let your authentic self shine. Share your unique experiences and what makes you a great fit for the team. Remember, they’re looking for genuine people who can bring joy to their customers every day!
