At a Glance
- Tasks: Bring joy to customers by preparing delicious food and serving exceptional coffee.
- Company: Join Pret, a vibrant team making a difference in over 750 shops worldwide.
- Benefits: Earn £14/hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Access professional qualifications, discounts, and a community-focused workplace.
- Why this job: Be part of a fast-paced environment with huge growth opportunities and a supportive culture.
- Qualifications: No experience needed; just bring your passion for customer service and kindness.
The predicted salary is between 28000 - 30000 £ per year.
Full time 35 hours per week. We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re remaking our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in Unit 5, Brindley Place, Birmingham B1 2JB GBR.
What we’re looking for:
- We’re looking for passionate team players to bring joy to our customers every day.
- As a Team Member, you’ll be the smiling face of our shop floor and preparing delicious, freshly made food in our kitchen.
- Expect variety and pace – driven by passion for our products, customers & teams!
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- No experience needed: come and learn to deliver outstanding customer service with best‑in‑class training.
We offer:
- Hourly rate is £14.00 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3‑5am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow: We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us, including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging: Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety: Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose: We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams
- Happy Customers
- Amazing Standards
- Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
Every interview process at Pret begins with the same two stages: Initial phone screening and a 60‑minute shop‑based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Team Member - Birmingham, Brindley Place employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. Located in the heart of Birmingham's Brindley Place, our team enjoys competitive pay, flexible hours, and a range of benefits including free food and drink while on shift, as well as opportunities for professional development through fully funded qualifications. Join us to be part of a passionate team that not only serves delicious food and coffee but also makes a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Birmingham, Brindley Place
✨Tip Number 1
Get to know Pret! Familiarise yourself with their values and what they stand for. When you walk into that interview, show your passion for their mission and how you can contribute to their amazing team.
✨Tip Number 2
Practice makes perfect! Before your shop-based interview, rehearse common questions and think about how you can demonstrate your customer service skills. Remember, they want to see your authentic self, so let your personality shine through!
✨Tip Number 3
Be ready to showcase your kindness! Pret values small acts of joy, so think of examples where you've made someone's day better. Whether it’s a compliment or a helping hand, share those moments during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Team Member - Birmingham, Brindley Place
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and your unique qualities.
Tailor Your Application:Make sure to customise your application to reflect how you align with our values at Pret. Highlight any experiences or skills that demonstrate your ability to spread joy and deliver amazing standards.
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point – we appreciate brevity and clarity in your responses!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to join our team at Pret!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, take some time to learn about Pret and its values. Familiarise yourself with their commitment to exceptional customer service and community impact. This will help you connect your own experiences and values to what they stand for.
✨Show Your Passion
During the interview, let your enthusiasm shine through! Talk about why you love food, coffee, or customer service. Share any personal stories that highlight your passion for making someone's day better, as this aligns perfectly with what Pret is all about.
✨Be Yourself
Pret values authenticity, so don’t be afraid to show your true self. Bring your genuine warmth and kindness to the conversation. Remember, they want to see the real you, not a rehearsed version of yourself.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about team dynamics, growth opportunities, or how they celebrate small acts of kindness within the team.
