At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join a vibrant team at Pret, where everyone is valued and included.
- Benefits: Earn £15.10 per hour, enjoy free food, and flexible working hours.
- Other info: Opportunities for professional growth and a supportive community.
- Why this job: Make a real difference in a fast-paced environment while growing your skills.
- Qualifications: Passion for customer service and experience in leading teams.
The predicted salary is between 31408 - 31408 € per year.
Full time 35 hours per week
Location: Phoenix House, 1-3 Newhall Street, Birmingham B3 3NH GBR
What We’re Looking For
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are in‑shop champions, coaching and mentoring their teams. They protect the standards and spirits high, keeping teams and customers happy. When the shop gets busy, they lead and support the crew, setting high standards and maintaining great energy.
About You
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.10 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3‑5am
- 28 days annual leave (pro‑rate if you’re part‑time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and 5 free barista‑made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, meaning you have the time to do what’s important to you
- Comfy free shoes to wear on shift
We also offer:
- Individual ways to grow – learning opportunities, fully funded professional qualifications (apprenticeships Level 3 and internal transfer opportunities)
- Diversity and belonging – everyone is welcome, we value who you are and help you feel you belong
- Pace and variety – our work is fast‑paced with lots of variety, building a diverse skill set and learning a lot
- Community and purpose – proud to make a difference through The Pret Foundation, tackling homelessness, reducing food waste and creating positive change for people and communities
Our values
- Happy Teams
- Happy Customers
- Amazing Standards
- Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and a 60‑minute shop‑based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
Front of House Leader - Birmingham, Newhall Street employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where leaders inspire and uplift their teams. Located in the heart of Birmingham, our Front of House Leaders enjoy competitive pay, generous benefits including free food and drink, and numerous opportunities for personal and professional growth. With a strong commitment to diversity and community impact, we ensure that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Birmingham, Newhall Street
✨Tip Number 1
Get to know the company culture before your interview. Check out Pret's values and think about how you can embody them. This will help you connect with the team and show that you're a perfect fit!
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired or supported your team. Be ready to share these during your interview to demonstrate your skills and passion for exceptional customer service.
✨Tip Number 3
Be yourself! Pret values authenticity, so don’t be afraid to show your genuine warmth and kindness. A little personality goes a long way in making a memorable impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Front of House Leader - Birmingham, Newhall Street
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your authentic self shine through. We want to see the real you, so don’t hold back on sharing your personality and passion for customer service!
Show Your Leadership Skills:Highlight any experience you have in leading teams or mentoring others. We’re looking for leaders who can inspire and drive their teams, so make sure to showcase those skills in your application.
Keep It Relevant:Tailor your application to the Front of House Leader role. Mention specific experiences that relate to maintaining high standards and creating a positive atmosphere for both customers and team members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pret A Manger
✨Show Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to inspire and lead a team. Prepare examples from your past experiences where you've successfully coached or mentored others, especially in high-pressure situations. This will show that you can maintain great energy and standards even when things get busy.
✨Emphasise Customer Service Passion
Make sure to express your genuine passion for exceptional customer service during the interview. Share specific instances where you've gone above and beyond to create a positive experience for customers. This aligns perfectly with the values of spreading joy and kindness that Pret holds dear.
✨Be Authentic and Warm
Pret values authenticity and warmth, so be yourself! Bring your genuine personality to the interview. A friendly and honest approach will resonate well with the interviewers, showing them that you embody the spirit of the company and can foster a happy team environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations in the shop. Think about challenges you might face as a leader and how you would address them. Practising these scenarios will help you articulate your thought process and decision-making skills effectively.
