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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a dynamic food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £14.56 per hour, enjoy free food, flexible hours, and great perks like 50% off when off duty.
- Why this job: Be part of a passionate team making a real difference while growing your skills and career.
- Qualifications: Leadership experience and a passion for customer service are essential.
- Other info: Diverse and inclusive workplace with opportunities for professional growth and community impact.
The predicted salary is between 28000 - 42000 £ per year.
We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you're making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast - it's an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we're looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £14.56 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you're working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
Individual ways to grow
We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications - apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety
Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!
Community and purpose
We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us. We'd love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Birmingham, New Street Station employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Birmingham, New Street Station
✨Tip Number 1
Get to know Pret! Familiarise yourself with their values and what makes them tick. When you walk into that interview, show your passion for their mission and how you can contribute to their amazing standards.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be all about inspiring and leading your team. Think of examples from your past where you've successfully motivated others or handled tricky situations with customers.
✨Tip Number 3
Be ready to roll up your sleeves! Pret loves hands-on leaders. Prepare to discuss how you can jump in during busy times, whether it's making coffee or managing the figures. Show them you're not afraid to get stuck in!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Pret family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Front of House Leader - Birmingham, New Street Station
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight your leadership skills and experience. Mention specific examples of how you've inspired and supported your team in the past – we love hearing about your successes!
Show Your Passion: Express your enthusiasm for working at Pret and how you align with our values. Whether it’s your love for coffee or your commitment to exceptional service, let us know what drives you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you understand Pret's values and what makes them unique. Familiarise yourself with their menu and any recent news about the company. This will show your genuine interest and help you connect with the interviewers.
✨Show Your People Skills
As a Front of House Leader, you'll be working with a team and customers daily. Prepare examples of how you've successfully led a team or provided exceptional customer service in the past. Highlight your ability to inspire and motivate others.
✨Be Authentic
Pret values kindness and authenticity, so don’t be afraid to let your personality shine through. Share your passion for food and customer service, and don’t hesitate to mention any small acts of kindness you've done in previous roles.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company culture. For example, ask about opportunities for growth or how they maintain high standards in customer service.
