At a Glance
- Tasks: Lead a vibrant team at Birmingham Airport, ensuring exceptional customer service and high standards.
- Company: Join Pret, a global leader in delicious food and organic coffee.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and great perks.
- Other info: Opportunities for growth with fully funded qualifications and a commitment to diversity.
- Why this job: Be part of a fast-paced environment where your leadership makes a real difference.
- Qualifications: Experience in leading teams and a passion for customer service.
Full time, 35 hours per week. This role is located in Birmingham Airport, Birmingham, B26 3QJ, GBR. We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. We’re doing the right thing and growing fast – it’s an exciting team to hop on board!
What We’re Looking For
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams.
- They protect the things that make Pret – keeping standards and spirits high and keeping teams and customers happy.
- When the shop gets busy, they roll up their sleeves on the coffee machine and manage the figures and spreadsheets, driving team performance and protecting profit.
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness make the Pret experience special.
Experience needed:
- Lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
Benefits
- Hourly rate £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3‑5 am
- 28 days annual leave (pro‑rata if part‑time)
- Company pension scheme
- Life assurance 3× annual salary & virtual GP service
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership: 50 % off food and five free barista‑made drinks a day
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for wonderful standards
- Marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Free shoes to wear on shift
- Individual growth opportunities including fully funded professional qualifications, apprenticeships Level 3 and internal transfer possibilities.
Diversity and belonging: everyone is welcome and valued at Pret.
Pace and variety: fast‑paced work with a diverse skill set.
Community and purpose: through The Pret Foundation, tackling homelessness, reducing food waste and creating positive change.
Values
- Happy Teams, Happy Customers
- Amazing Standards every day
- Never standing still
- Doing the right thing
Interview Journey
- Initial phone screening followed by a 60‑minute shop‑based interview with the General Manager and the team.
- We encourage applications from under‑represented groups; let us know if you need adjustments or support during recruitment.
- We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Birmingham Airport, Airside employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture at Birmingham Airport where our Front of House Leaders can thrive. With competitive pay, generous benefits including free food and drink, and a commitment to employee growth through fully funded qualifications, we foster an environment that values kindness, authenticity, and community impact. Join us in making every day special for our customers while enjoying the pace and variety of a fast-growing company dedicated to doing the right thing.
