Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant company known for delicious food and organic coffee.
- Benefits: Earn £14.56 per hour, enjoy free food, and flexible working hours.
- Why this job: Be part of a fast-growing team where you can make a real impact.
- Qualifications: Passion for customer service and experience in leading teams.
- Other info: Opportunities for professional growth and fun rewards await you!
The predicted salary is between 30000 - 42000 £ per year.
We are proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you are making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we are doing the right thing and growing fast - it is an exciting team to hop on board.
As a Front of House Leader, you will be a leader, inspirer, and driver of your team, coaching and mentoring them. You will be the protector of the things that make Pret, Pret - keeping standards and spirits high, and ensuring our teams and customers are happy. When the shop gets busy, you will roll up your sleeves on the coffee machine (with training, of course) or immerse yourself in the figures and spreadsheets. You are a people person with a passion for helping your shop and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose - driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £14.56 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you are part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you are working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years' service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what is important to you.
- Comfy free shoes to wear on shift.
We also offer individual ways to grow - lots of opportunities for learning, whether you join us for a short stint or the long game, you are good to grow with us, including fully funded professional qualifications - apprenticeships Level 3 and internal training.
Front of House Leader in Birmingham employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop. Observe how the team interacts and how they serve customers. This will help you understand what it means to be part of the Pret family and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll need to inspire and motivate your team. Role-play common scenarios with friends or family to build your confidence in handling different situations and showcasing your leadership style.
✨Tip Number 3
Be ready to share your passion for customer service! Think of specific examples where you've gone above and beyond for customers. This will demonstrate your commitment to creating a joyful experience, which is key at Pret.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Pret team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Front of House Leader in Birmingham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Front of House Leader role. Mention specific examples of how you've led teams or provided exceptional service in the past.
Show Your Enthusiasm: We love candidates who are genuinely excited about joining our team! Use your application to express why you want to work at Pret and how you can contribute to our mission of spreading joy and kindness.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our amazing team!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you understand Pret's values and what makes their customer service exceptional. Familiarise yourself with their menu and any recent news about the company. This will show your genuine interest and help you connect with the interviewer.
✨Show Your People Skills
As a Front of House Leader, you'll be working closely with your team and customers. Prepare examples of how you've successfully led a team or resolved conflicts in the past. Highlight your ability to inspire and motivate others, as this is key to the role.
✨Bring Your Passion for Service
Pret values exceptional customer service, so be ready to discuss your passion for making customers happy. Think of specific instances where you've gone above and beyond for a customer or created a memorable experience. This will demonstrate that you align with their mission.
✨Be Authentic and Kind
Pret looks for candidates who are genuine and warm. During the interview, let your personality shine through. Share your thoughts on kindness in the workplace and how you can contribute to a positive team environment. Remember, they want to see the real you!
