At a Glance
- Tasks: Support the GM in managing the kitchen team and ensuring amazing customer service.
- Company: Join Pret a Manger, a vibrant and fun-loving food company.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on team happiness and career progression.
- Why this job: Be part of a team that values kindness, honesty, and joy in the workplace.
- Qualifications: Experience in hospitality and a passion for great food and service.
The predicted salary is between 30000 - 40000 £ per year.
To support my GM in putting in place a robust Family Tree and Plan Bs for each role to ensure business needs are met.
To drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers.
To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous).
To support in-house training, legal compliance training and graduations by ensuring that they are carried out following the agreed standards and guidelines and at the right time. This includes completing Journals and reviews accordingly.
To contribute to minimising turnover by following the Turnover Principles.
To regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets.
To contribute to the team’s wellbeing by promoting and nurturing a healthy work-life balance.
To support my GM with following up meaningful actions from Pret’s Big Conversation.
Drive My Business
- Amazing service: To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service.
- To ensure the Speed of Service Principles are embedded in the shop and as a result we provide fast, friendly and efficient service consistently.
- To ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer.
- To ensure centrally driven Joy of Pret events are well planned, executed and appropriately supported.
- To encourage customer loyalty by empowering the team to use Joy of Pret initiatives.
- To strive to achieve a perfect customer service requirement by putting customers first and by coaching the team to see the shop through customers’ eyes.
Delicious food and drink
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled.
- To ensure the team understand and follow the Production Principles putting the customers’ needs first and never compromising on quality or freshness.
- To ensure the shop food range matches customer demand.
- To continually develop the team’s knowledge about the quality of our food and coffee.
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
- To ensure no Made to Sell (MTS) rejects are on display in our Langars.
Well-loved shop
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- To ensure the shop is clean, safe and the equipment well maintained at all times.
- To take corrective action immediately on issues that affect customers, the team or sales.
- To follow the Managing By Walking Around (MBWA) principles, proactively monitoring Pret standards and seeing the shop through customers’ eyes.
- To ensure corrective training and coaching takes place to address any issues identified.
Shop profitability
- To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production).
- To contribute to labour efficiency considering customers, team and business needs.
- To continuously analyse and review shop results, proactively reacting to any challenges or obstacles and contributing to a clear action plan to improve business profitability.
- To analyse stock take results, taking control of any issues by following the 7 Steps of Unaccounted.
- To ensure Pret’s Financial standards are always followed to minimise risk and ensure the safety of my team.
Growing sales
- To review the Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximise opportunities to increase sales on each day part.
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales.
- To promote Marketplace Opportunities.
Drive and embed change
- To be the promoter of change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s. This includes attendance at area meetings.
- Positively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to my GM.
- To actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shop.
- To listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shop.
- To build a network with other AMs to share best practice and keep abreast of area initiatives.
- To monitor my Key Roles’ attendance to Key Role meetings and actions are effectively followed through.
Assistant Manager - Kitchen - Pret a Manger in Belfast employer: Pret A Manger
At Pret A Manger, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As an Assistant Manager, you will not only lead a passionate team but also benefit from comprehensive training and development opportunities that promote personal and professional growth. Our commitment to employee wellbeing, coupled with our focus on delivering amazing customer service, ensures that you will thrive in a supportive environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Kitchen - Pret a Manger in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Pret A Manger. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Pret A Manger
Don't be shy about reaching out to Pret A Manger directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager - Kitchen - Pret a Manger in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pret A Manger and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pret A Manger
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
