At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a dynamic food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Opportunities for growth, diversity, and community impact through The Pret Foundation.
- Why this job: Be part of a passionate team making a real difference in customers' lives every day.
- Qualifications: Experience in leading teams and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 € per year.
Full time 35 hours per week
Pret here! We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
Whether you're making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast - it's an exciting team to hop on board!
This role is located in Unit S015 Southgate Centre, Bath BA1 1AP GBR
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What we're looking for
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.35 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you're working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow - We offer lots of opportunities for learning, including fully funded professional qualifications - apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!
- Community and purpose - We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
- Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
- Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us.
We'd love to get to know you, not a robot, so please do not rely on AI to complete your application.
Locations
Front of House Supervisor - Full-time in Bath, Somerset employer: Pret A Manger
At Pret, we pride ourselves on fostering a vibrant and inclusive work culture where passionate individuals can thrive. As a Front of House Supervisor in Bath, you'll enjoy competitive pay, generous benefits including free food and drink during shifts, and opportunities for personal and professional growth through fully funded qualifications. Join us in making a positive impact while being part of a team that values kindness, exceptional service, and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor - Full-time in Bath, Somerset
✨Tip Number 1
Get to know the company culture before your interview. Check out Pret's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about leading and inspiring your team, think of examples from your past experiences where you've made a positive impact. Be ready to share those stories during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It shows respect for the role and the team you'll be working with. Plus, it gives you that extra boost of confidence!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Front of House Supervisor - Full-time in Bath, Somerset
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your genuine warmth and passion for customer service.
Tailor Your Application:Make sure to customise your application to highlight your leadership skills and experience. Show us how you've inspired and driven teams in the past – we love hearing about your successes!
Show Your Passion:We’re all about exceptional customer service at Pret, so share any experiences that demonstrate your commitment to spreading joy and making customers happy. It’s the little things that count!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you understand Pret's values and what makes them unique. Familiarise yourself with their commitment to exceptional customer service and community impact. This will help you connect your own experiences to their mission.
✨Show Your Passion
During the interview, let your enthusiasm for the role shine through. Share specific examples of how you've spread joy in previous jobs or how you've led a team to success. Pret loves people who are genuinely passionate about making customers happy!
✨Be Yourself
Pret values authenticity, so don’t be afraid to show your true self. Bring your warmth and kindness to the conversation. They want to see the real you, not just a polished version. Remember, they’re looking for someone who fits into their vibrant culture.
✨Prepare for Scenarios
Think about potential scenarios you might face as a Front of House Supervisor. Be ready to discuss how you would handle busy periods, mentor your team, or maintain high standards. Practising these responses can help you feel more confident during the shop-based interview.
