At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a dynamic food and coffee brand with over 750 shops worldwide.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and great perks like discounts and healthcare.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact while growing your skills and career in a supportive community.
- Qualifications: Passion for leadership, customer service, and a positive attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
Full time 35 hours per week
Pret here! We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you're making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast - it's an exciting team to hop on board!
This role is located in Unit S015 Southgate Centre, Bath BA1 1AP GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we're looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you're working.
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years' service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what's important to you.
- Comfy free shoes to wear on shift.
We also offer:
- Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications - apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!
- Community and purpose - We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us.
We'd love to get to know you, not a robot, so please do not rely on AI to complete your application.
Locations
Front of House Leader - Bath, Southgate Centre employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the bustling Southgate Centre of Bath, our Front of House Leaders enjoy competitive pay, flexible hours, and a wealth of growth opportunities, including fully funded professional qualifications. With a strong commitment to community and diversity, we ensure that every team member feels valued and empowered to make a difference while enjoying perks like free food and drinks during shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Bath, Southgate Centre
✨Tip Number 1
Get to know Pret! Familiarise yourself with our values and what makes us tick. When you walk into that interview, show your passion for exceptional customer service and how you can contribute to our happy teams and happy customers.
✨Tip Number 2
Practice makes perfect! Before your shop-based interview, role-play common scenarios you might face as a Front of House Leader. Think about how you'd handle busy periods or coach your team to keep spirits high.
✨Tip Number 3
Be yourself! We want to see the real you, so bring your authentic self to the interview. Share your experiences and how you've spread joy in previous roles – those small acts of kindness matter!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our Pret family. Don’t forget to follow up after your interview to express your enthusiasm!
We think you need these skills to ace Front of House Leader - Bath, Southgate Centre
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Front of House Leader role. Mention any leadership or customer service experiences that showcase your ability to inspire and support a team.
Show Your Enthusiasm:Express your excitement about joining Pret! We love candidates who share our passion for making customers happy and creating a positive atmosphere in the shop. A little enthusiasm goes a long way!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our values there.
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values. They’re all about happy teams and customers, amazing standards, and doing the right thing. Show how you embody these values in your past experiences, as this will resonate well with the interviewers.
✨Showcase Your People Skills
As a Front of House Leader, your ability to connect with people is crucial. Prepare examples of how you've successfully led a team or provided exceptional customer service. Think of specific situations where you spread joy or made someone's day better – these stories will highlight your passion for the role.
✨Be Ready for Practical Scenarios
Expect to engage in practical scenarios during the shop-based interview. Brush up on your coffee-making skills and be prepared to discuss how you would handle busy periods. Demonstrating your hands-on approach and willingness to jump in will show that you're ready to lead by example.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how Pret supports its employees. This shows your genuine interest in the company and helps you determine if it’s the right fit for you.
