At a Glance
- Tasks: Lead a dynamic team, ensuring smooth daily operations and exceptional customer service.
- Company: Join Pret, a vibrant company known for delicious food and organic coffee.
- Benefits: Enjoy 33 days of leave, a quarterly bonus, and free private medical cover.
- Other info: Be part of a community-focused company making a positive impact.
- Why this job: Grow your career in a fast-paced environment with real opportunities for advancement.
- Qualifications: Experience in retail or hospitality and a passion for leading teams.
The predicted salary is between 30000 - 40000 £ per year.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
As an Assistant Manager at Pret a Manger, you’ll support the General Manager in overseeing daily store operations to ensure everything runs smoothly. You’ll help lead and motivate the team to deliver outstanding customer service and consistently high-quality food, while fostering a positive and inclusive work environment built on teamwork and camaraderie. By leading from the front, you’ll ensure exceptional customer experiences and resolve any issues promptly. You’ll assist in training and developing team members, helping them grow professionally within Pret. Working closely with both front-of-house and back-of-house teams, you’ll contribute to efficient service, uphold health and safety standards, and support stock control through stock ordering, stock takes, and waste reduction.
Leaders, inspirers, and drivers of their teams, our Managers are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience: You’ve got experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences—all while keeping energy and standards high.
We offer
- 15% quarterly bonus
- 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years
- Life assurance at 3x annual salary
- Loyalty award for 5, 10, 15, 20 years’ service
- Flexible Benefits Platform packed with lifestyle discounts
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
- Opportunities to support our charity, The Pret Foundation
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First stage virtual interview on Teams (60min); Second stage shop experience in person (60min).
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Assistant Manager (Kitchen) - Heathrow T4 employer: Pret A Manger
At Pret a Manger, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and inclusivity. As an Assistant Manager at Heathrow T4, you'll enjoy generous benefits such as 33 days of annual leave, a quarterly bonus, and opportunities for professional development, all while being part of a passionate team dedicated to delivering outstanding customer experiences. Join us in making a positive impact through our community initiatives and be part of a company where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager (Kitchen) - Heathrow T4
✨Tip Number 1
Get to know Pret! Familiarise yourself with our values and what makes us tick. When you walk into that interview, show your passion for our mission and how you can contribute to our amazing team.
✨Tip Number 2
Practice makes perfect! Before your virtual interview, run through common questions and think about how your experience aligns with the role. We want to hear your stories about leading teams and delivering great customer experiences.
✨Tip Number 3
Be yourself! We’re looking for genuine warmth and authenticity. Share your personality during the interview – it’s all about connecting with us and showing how you can spread joy in our shops.
✨Tip Number 4
Don’t forget the shop experience! If you make it to the second stage, be ready to roll up your sleeves and show us how you handle the hustle and bustle of a busy Pret. It’s your chance to shine and demonstrate your leadership skills in action!
We think you need these skills to ace Assistant Manager (Kitchen) - Heathrow T4
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail or hospitality. Show us how your skills align with what we’re looking for in an Assistant Manager at Pret!
Show Your Passion:We love candidates who share our enthusiasm for exceptional customer service. Use your application to express why you’re excited about joining Pret and how you can contribute to our positive work environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before your interview, dive into what makes Pret special. Familiarise yourself with their values, menu, and community initiatives. This will not only show your passion for the brand but also help you connect your experiences to their mission.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've motivated and developed others in previous roles. Think about specific situations where you resolved conflicts or improved team performance – these stories will resonate well.
✨Emphasise Customer Service
Pret prides itself on exceptional customer service. Be ready to discuss your approach to creating positive customer experiences. Share anecdotes that highlight your ability to handle busy situations while maintaining high standards and a friendly atmosphere.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare questions that reflect your interest in the role and the company culture. Inquire about team dynamics, growth opportunities, or how they uphold their values in daily operations. This shows you're genuinely interested in being part of the Pret family.
