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- Tasks: Support daily operations and lead a team to deliver exceptional customer service.
- Company: Join Pret, a vibrant company known for delicious food and organic coffee.
- Benefits: Enjoy competitive pay, bonuses, 33+ days off, and free medical cover.
- Why this job: Grow your career in a fast-paced environment with real impact on customers' lives.
- Qualifications: Experience in retail or hospitality and a passion for leading teams.
- Other info: Diversity is celebrated here; everyone is welcome at Pret!
The predicted salary is between 30000 - 42000 £ per year.
Pret is a proud maker of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
As an Assistant Manager at Pret a Manger, you’ll support the General Manager in overseeing daily store operations to ensure everything runs smoothly. You’ll help lead and motivate the team to deliver outstanding customer service and consistently high-quality food, while fostering a positive and inclusive work environment built on teamwork and camaraderie. By leading from the front, you’ll ensure exceptional customer experiences and resolve any issues promptly. You’ll assist in training and developing team members, helping them grow professionally within Pret.
Working closely with both front-of-house and back-of-house teams, you’ll contribute to efficient service, uphold health and safety standards, and support stock control through stock ordering, stock takes, and waste reduction. Leaders, inspirers, and drivers of their teams, our Managers are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
Be kind, honest and generous: bring genuine warmth and your authentic self to work every day. Bring your passion: share our passion for exceptional customer service. Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience: You’ve got experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences—all while keeping energy and standards high.
We offer:
- 15% quarterly bonus
- 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost.
- 4% of your pension contribution matched by Pret, rising to 5% after 5 years.
- Life assurance at 3x annual salary.
- Loyalty award for 5, 10, 15, 20 years’ service.
- Flexible Benefits Platform packed with lifestyle discounts.
- Season ticket loans.
- Healthcare cash plan.
- Financial wellbeing provisions.
- Free mortgage services.
- Sabbatical after 3 years.
- Opportunities to support our charity, The Pret Foundation.
- Comfy free shoes to wear on shift.
We also offer individual ways to grow: lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose – We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values: Happy Teams, Happy Customers, Amazing Standards, Every day, Never Standing Still, Doing The Right Thing.
The interview journey: Every interview process at Pret begins with the same two stages. First stage virtual interview on Teams (60min); Second stage shop experience in person (60min). Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Assistant Manager - Heathrow employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Heathrow
✨Tip Number 1
Get to know Pret's values and culture before your interview. This way, you can show how your personal values align with theirs. It’s all about being genuine and showing that you’re a good fit for the team!
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and delivering great customer experiences, think of examples from your past where you’ve made a positive impact on customers or colleagues.
✨Tip Number 3
During the shop experience stage, don’t be afraid to roll up your sleeves and get involved. Show your enthusiasm for the role by actively participating and demonstrating your willingness to learn and help out wherever needed.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Pret family!
We think you need these skills to ace Assistant Manager - Heathrow
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail or hospitality. Show us how your skills align with what we’re looking for in an Assistant Manager at Pret!
Show Your Leadership Skills: We’re keen on seeing examples of how you’ve led a team or contributed to a positive work environment. Share specific stories that demonstrate your ability to motivate and inspire others.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Pret.
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before your interview, dive into what makes Pret special. Familiarise yourself with their values, like 'Happy Teams' and 'Doing The Right Thing'. This will help you connect your own experiences to their mission and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples from your past where you've successfully motivated others or resolved conflicts. Highlight how you can inspire your team to deliver exceptional customer service, just like Pret aims for.
✨Emphasise Customer Service Passion
Pret is all about making customers happy. Be ready to discuss your approach to customer service and share specific instances where you've gone above and beyond to create a positive experience. This will demonstrate that you align with Pret's commitment to joy and kindness.
✨Prepare for the Shop Experience
The second stage of the interview involves a shop experience. Think about how you would handle busy periods and maintain high standards. Practise scenarios where you might need to jump in and help your team, whether it's on the coffee machine or managing stock control.
