At a Glance
- Tasks: Support daily operations and lead a passionate team to deliver exceptional customer service.
- Company: Join Pret, a vibrant company known for delicious food and organic coffee.
- Benefits: Enjoy 33 days of leave, a quarterly bonus, and free private medical cover.
- Other info: Be part of a community making a positive impact through The Pret Foundation.
- Why this job: Grow your career in a fast-paced environment with real opportunities for advancement.
- Qualifications: Experience in retail or hospitality and a passion for leading teams.
The predicted salary is between 30000 - 40000 £ per year.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
As an Assistant Manager at Pret a Manger, you’ll support the General Manager in overseeing daily store operations to ensure everything runs smoothly. You’ll help lead and motivate the team to deliver outstanding customer service and consistently high-quality food, while fostering a positive and inclusive work environment built on teamwork and camaraderie. By leading from the front, you’ll ensure exceptional customer experiences and resolve any issues promptly. You’ll assist in training and developing team members, helping them grow professionally within Pret. Working closely with both front-of-house and back-of-house teams, you’ll contribute to efficient service, uphold health and safety standards, and support stock control through stock ordering, stock takes, and waste reduction.
Leaders, inspirers, and drivers of their teams, our Managers are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience: You’ve got experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences—all while keeping energy and standards high.
We offer
- 15% quarterly bonus
- 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years
- Life assurance at 3x annual salary
- Loyalty award for 5, 10, 15, 20 years’ service
- Flexible Benefits Platform packed with lifestyle discounts
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
- Opportunities to support our charity, The Pret Foundation
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First stage virtual interview on Teams (60min); Second stage shop experience in person (60min)
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Assistant Manager (Front of House) - Heathrow T5 employer: Pret A Manger
At Pret a Manger, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. With exceptional benefits like 33 days of annual leave, free private medical cover, and opportunities for professional development, our Assistant Managers at Heathrow T5 play a crucial role in leading their teams to deliver outstanding customer experiences while enjoying a supportive environment that champions diversity and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager (Front of House) - Heathrow T5
✨Tip Number 1
Get to know Pret! Familiarise yourself with our values and what makes us tick. When you walk into that interview, show us you’re not just another candidate but someone who genuinely gets our vibe and is excited to be part of the team.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you’ll be leading a team and interacting with customers daily. Think about examples from your past experiences where you’ve gone above and beyond for customers or helped your team shine.
✨Tip Number 3
Be ready to roll up your sleeves! We love hands-on leaders. Prepare to discuss how you’ve tackled challenges in fast-paced environments and how you can jump in to support your team when things get busy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our Pret family!
We think you need these skills to ace Assistant Manager (Front of House) - Heathrow T5
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail or hospitality. Show us how your skills align with what we’re looking for in an Assistant Manager!
Show Your Passion:We love candidates who share our enthusiasm for exceptional customer service. Include examples of how you've gone above and beyond for customers in your previous roles.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before your interview, dive into what makes Pret special. Familiarise yourself with their values, menu, and community initiatives. This will not only show your enthusiasm but also help you connect your experiences to their mission.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've motivated others in the past, resolved conflicts, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service
Pret prides itself on exceptional customer service. Be ready to discuss your approach to creating positive customer experiences. Share specific stories where you went above and beyond to make someone's day better.
✨Be Yourself
Pret values authenticity and kindness. During the interview, let your personality shine through. Share your passion for food and coffee, and don’t hesitate to express your genuine self. Remember, they want to see the real you!
