At a Glance
- Tasks: Lead and inspire the team while ensuring exceptional customer service.
- Company: Join Pret, a vibrant and inclusive workplace with a strong community focus.
- Benefits: Earn £15.35 per hour, enjoy free food, flexible hours, and great perks.
- Other info: Opportunities for professional growth and a commitment to diversity.
- Why this job: Make a real impact by spreading joy and leading a passionate team.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 31900 - 31900 £ per year.
Part time 16 hours per week
Location: Unit 1, Kimberley Way, Ashford TN24 0SD GBR
Responsibilities
- Lead and inspire the in‑shop team, coaching and mentoring them to achieve high performance.
- Maintain Pret standards and spirits, ensuring customers are happy and the shop operates smoothly.
- Oversee busy shop operations, working coffee machine and managing figures and spreadsheets.
- Drive team performance, protect profit, and maintain high standards with great energy.
About you
- Be kind, honest and generous – bring genuine warmth and authenticity to work every day.
- Bring passion for exceptional customer service.
- Spread joy daily – e.g. giving away a free coffee on the house is part of the Pret experience.
- Have experience leading a team, driving performance, protecting profit, and keeping customers happy.
We offer
- Hourly rate of £15.35 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3‑5 am.
- 28 days annual leave (pro‑rata if part‑time).
- Pension scheme and Life Assurance at 3× annual salary, plus virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership: 50 % off food and up to 5 free Barista‑made drinks a day.
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, giving you time to do what’s important to you.
- Comfortable free shoes to wear on shift.
Individual ways to grow – fully funded professional qualifications, apprenticeships Level 3 and internal transfer opportunities.
Diversity and belonging – everyone is welcome at Pret, and we value who you are.
Pace and variety – our work is fast‑paced with lots of variety, building a diverse skill set.
Community and purpose – we make a difference through The Pret Foundation, tackling homelessness, reducing food waste and creating positive change.
Our values
- Happy Teams, Happy Customers.
- Amazing Standards Every Day.
- Never Standing Still.
- Doing The Right Thing.
Equal Employment Opportunity
Everyone is welcome at Pret. We encourage applications from under‑represented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
Front of House Leader - Ashford employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values kindness, authenticity, and exceptional customer service. As a Front of House Leader in Ashford, you'll enjoy flexible working hours, competitive pay, and a range of benefits including free food and drink while on shift, professional development opportunities, and a commitment to diversity and community impact. Join us in creating a positive environment where you can grow your skills and make a meaningful difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Ashford
✨Tip Number 1
Get to know the company culture before your interview. Check out Pret's values and think about how you can embody them. This will help you connect with the team and show that you're a great fit!
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. Pret loves genuine warmth, so be ready to share those stories during your chat.
✨Tip Number 3
Show off your leadership experience! Be prepared to discuss how you've inspired and motivated teams in the past. Highlighting your ability to drive performance will definitely catch their eye.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Pret family!
We think you need these skills to ace Front of House Leader - Ashford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for exceptional customer service shine through. We want to see how you spread joy and warmth in your previous roles, so share those experiences that made a difference!
Highlight Leadership Skills:As a Front of House Leader, you'll be inspiring your team. Make sure to showcase your leadership experience in your application. Tell us about times you've coached or mentored others to achieve high performance.
Be Authentic:We value kindness and honesty at StudySmarter. Be yourself in your application! Share your genuine personality and how it aligns with our values. Authenticity goes a long way in making a great first impression.
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at Pret A Manger
✨Know the Company Culture
Before your interview, take some time to understand Pret's values and culture. They emphasise kindness, honesty, and exceptional customer service. Show that you resonate with these values and can bring genuine warmth to the team.
✨Demonstrate Leadership Skills
As a Front of House Leader, you'll need to inspire and coach your team. Prepare examples from your past experiences where you've successfully led a team, driven performance, or resolved conflicts. This will show your potential employer that you're ready to take on the role.
✨Show Your Passion for Customer Service
Pret is all about spreading joy and ensuring customers are happy. Be ready to discuss how you've gone above and beyond in previous roles to provide exceptional service. Maybe share a story about a time you made a customer's day!
✨Prepare for Operational Questions
Since the role involves overseeing shop operations and managing figures, brush up on your knowledge of basic financials and operational efficiency. Be prepared to discuss how you would maintain high standards and protect profit while keeping the shop running smoothly.
