At a Glance
- Tasks: Join our team to manage business rates and assist customers with billing and collections.
- Company: We are a high-performing council team dedicated to efficient income collection.
- Benefits: Enjoy flexi time, hybrid working, 25+ days leave, and various discounts.
- Other info: This role is permanent and based in Lancaster, with no international sponsorship available.
- Why this job: Be part of a supportive team making a real impact in the community.
- Qualifications: Strong communication and numerical skills are essential; enthusiasm is a must!
The predicted salary is between 21992 - 27629 £ per year.
Closing Date
23.59 hours BST on Sunday 14 June 2026
Reference
CORV03007-1
Revenues Officer NNDR (Grade 5)
Permanent Full Time - 37 hours per week
£26,284 - £28,142 per annum
Based in Lancaster
Due to the needs of the Shared Service, an opportunity has arisen to recruit to a Revenues Officer post in the Business Rate team, based at Lancaster, on a permanent basis.
This is a high performing team, whose responsibility for the collection of income promptly and efficiently has become crucial to the Council, given the impact of Government funding arrangements.
Duties include:
- Dealing with business customers, by phone, correspondence and in person in relation to the administration, billing and collection of Business Rates.
- Work as part of a team administering recovery procedures and attend Magistrates Court as required.
- Deal with information from other sources affecting liability, verify and process relief applications and maintain an online computerised system.
We are looking for an enthusiastic, self‑motivated person who can manage their own workload, to join this small but successful team. Good communication and numerical skills together with a customer care attitude are considered a necessity for this post.
As an employer we like to thank our employees for their hard word and commitment by giving them the opportunity to access a range of employee benefits including flexi time, hybrid working, a minimum of 25 days' annual leave (plus bank holidays), family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC's, life assurance scheme, discounted parking, bus and rail fares and a cycle to work scheme.
International Sponsorship - this role is not open to International Sponsorship
Revenues Officer (NNDR) in Lancaster employer: Preston Partnership
As a Revenues Officer in Lancaster, you will join a high-performing team dedicated to the efficient collection of business rates, contributing significantly to the Council's financial health. Our supportive work culture prioritises employee well-being with benefits such as flexible working hours, generous annual leave, and access to professional development opportunities, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Officer (NNDR) in Lancaster
✨Tip Number 1
Familiarise yourself with the local government structure and the specific responsibilities of the Revenues Officer role. Understanding how business rates are collected and the impact of government funding will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role involves dealing with business customers directly. Practising scenarios where you handle inquiries or complaints can prepare you for real-life situations you'll face in the job.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the team dynamics and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Prepare for potential assessments or practical tests that may be part of the interview process. Familiarise yourself with common software used in revenue collection and practice numerical problem-solving to demonstrate your skills effectively.
We think you need these skills to ace Revenues Officer (NNDR) in Lancaster
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Revenues Officer position. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, administration, and financial management. Use bullet points for clarity and include specific achievements that demonstrate your capabilities.
Write a Compelling Cover Letter:Your cover letter should express your enthusiasm for the role and the organisation. Highlight your communication and numerical skills, and provide examples of how you've successfully managed workloads or dealt with customers in previous roles.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Revenues Officer position.
How to prepare for a job interview at Preston Partnership
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Revenues Officer. Be prepared to discuss how your skills and experiences align with the duties, especially in areas like customer communication and numerical skills.
✨Showcase Your Customer Care Skills
Since this role involves dealing with business customers, be ready to provide examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Teamwork
This position requires working as part of a team. Prepare to discuss your experience in collaborative environments and how you contribute to team success. Mention any specific instances where you helped achieve a common goal.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role and how you would handle them, particularly regarding recovery procedures and court attendance.
