At a Glance
- Tasks: Assist with Business Rates customer queries and manage billing processes.
- Company: Join Lancaster City Council & Preston City Council, dedicated to community service and support.
- Benefits: Enjoy a competitive salary, Foundation Living Wage, and valuable work experience.
- Other info: This is a 24-month apprenticeship with opportunities for professional development.
- Why this job: Gain hands-on experience in a supportive team while making a real impact in your community.
- Qualifications: Enthusiasm and teamwork skills are essential; no prior experience required.
Closing Date
23.59 hours BST on Sunday 16 August 2026
Reference
CORV03006
Revenues Apprentice (Business Rates)
Full Time – 37 hrs per week
Fixed term of 24 months
Grade 1 - £24,796 per annum
**As the Council is a Foundation Living wage employer, you will be paid at Foundation Living Wage as a minimum, currently £25,949 per annum (Hourly Rate: £13.45)**
Lancaster City Council & Preston City Council operate as a shared service for the provision of revenues and benefit functions, and as part of this provision we administer and collect Business Rates on behalf of the two Councils.
We are looking to recruit to an Apprentice Revenues Officer post within the Business Rates team. The post will be based at the Town Hall, Preston. This is a high performing team, whose responsibility for the billing and collection of Business Rates promptly and efficiently is crucial to the Council.
Duties include:
- Dealing with Business Rates customers, by phone, correspondence and sometimes in person to establish their needs and take appropriate steps to meet those needs.
- Deal with information from various other sources affecting liability, recovery, data input, administration, daily report work in line with process and maintain/update online computerised systems.
- Work as part of a team administering, billing, collection, recovery and the application of discounts and reliefs for non-domestic properties.
We are looking for an enthusiastic, self-motivated applicant who can demonstrate an ability to deal with customers and work as a member of a team and on their own.
The apprenticeship is via the Institute of Revenues, Rating and Valuation (IRRV), with competence based course units which align to the Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship Standard (Revenues Pathway).
As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of employee benefits including flexi time, a minimum of 25 days’ annual leave (plus Bank Holidays), family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC’s, life assurance scheme, payment of professional fees, discounted parking, cycle to work scheme and discounted bus and rail fares.
International Sponsorship – this role is not open to international sponsorship.
#J-18808-LjbffrRevenues Apprentice (Business Rates) in Preston employer: Preston Partnership
Preston Partnership is an exceptional employer that values its team members by fostering a supportive work culture and providing ample opportunities for personal and professional growth. Located in the heart of Scotland, employees enjoy generous benefits such as a minimum of 25 days’ annual leave, access to a local government pension scheme, and discounted travel options, making it a rewarding place to work for those passionate about delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Apprentice (Business Rates) in Preston
✨Tip Number 1
Familiarise yourself with the basics of business rates and local government finance. Understanding how business rates work and their importance to local councils will show your enthusiasm and readiness for the role.
✨Tip Number 2
Practice your customer service skills. Since the role involves dealing with customers, being able to demonstrate effective communication and problem-solving abilities during any informal discussions or interviews can set you apart.
✨Tip Number 3
Network with current or former apprentices in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your suitability for the position.
✨Tip Number 4
Show your willingness to learn and grow. Highlight any relevant coursework or training you've undertaken that relates to finance or administration, as this demonstrates your commitment to developing the necessary skills for the role.
We think you need these skills to ace Revenues Apprentice (Business Rates) in Preston
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Revenues Apprentice position. Tailor your application to highlight how your skills and experiences align with these duties.
Craft a Strong CV:Create a CV that showcases your relevant experience, skills, and education. Emphasise any customer service experience or teamwork skills, as these are crucial for the role.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work in the Business Rates team. Mention specific examples of how you can contribute to the team and meet customer needs.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Preston Partnership
✨Research the Role and Responsibilities
Before your interview, make sure you understand the key duties of a Revenues Apprentice. Familiarise yourself with how the team administers and collects Business Rates, as well as the importance of customer service in this role.
✨Show Enthusiasm and Self-Motivation
Demonstrate your enthusiasm for the position by discussing why you want to work in revenues and how you can contribute to the team. Share examples of your self-motivation, whether through previous experiences or personal projects.
✨Prepare for Customer Interaction Scenarios
Since the role involves dealing with customers, be ready to discuss how you would handle various customer service scenarios. Think about how you would establish their needs and take appropriate steps to assist them effectively.
✨Highlight Teamwork and Independent Work Skills
The job requires both teamwork and the ability to work independently. Prepare examples from your past experiences that showcase your ability to collaborate with others as well as your capability to manage tasks on your own.
