At a Glance
- Tasks: Assist customers via phone, email, and face-to-face to resolve their issues.
- Company: Join Preston City Council, a Foundation Living Wage Employer with a strong community focus.
- Benefits: Enjoy 25 days annual leave, family-friendly policies, and a Local Government Pension Scheme.
- Other info: Part-time role with flexible hours and excellent team support.
- Why this job: Be the face of the council and make a real difference in your community.
- Qualifications: Enthusiastic, self-motivated individuals with great communication skills.
The predicted salary is between 25185 - 28142 £ per year.
Contract Type: Fixed Term - 7 Months - Maternity Cover
Closing Date: 23.59 hours BST on Sunday 21 June 2026
Reference: COIT04027
Part Time - 25 hours per week
Salary: £25,185 - £28,142 per annum
As the Council is a Foundation Living Wage Employer, you will be paid at Foundation Living Wage as a minimum, currently £25,949 per annum pro rata.
Following a review of budget and service delivery within the Contact Centre, we are looking to recruit a Trainee Customer Service Advisor. The position is to cover maternity leave working 25 hours per week commencing 27th July 2026. The working pattern is Monday 9am-4.30pm, Wednesday 9am-2.30pm, Thursday 8.30am-2pm and Friday 9am-4.30pm.
The Contact Centre team is a high performing one who deliver a range of services both face to face and over the telephone with an emphasis on resolving customer issues first time round. As the “face” of the council, the Contact Centre is crucial to the reputation of Preston City Council.
Duties include:
- To deal with members of the public by telephone, correspondence and face to face as required.
- To provide excellent service by establishing the needs of the customer and taking appropriate steps to meet those needs.
- To promote a positive image of the Council working as part of an integrated team.
We are looking for enthusiastic, self-motivated people who can demonstrate an ability to deal directly with the public and work as a member of a team.
As an employer, we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of employee benefits including a minimum of 25 days’ annual leave (plus Bank Holidays) pro rata, family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC’s, life assurance scheme and a cycle to work scheme.
International Sponsorship: this role is not open to International Sponsorship. Please note that evidence of relevant qualifications need to be seen at interview.
Trainee Customer Service Advisor in Preston employer: Preston Partnership
Preston City Council is an excellent employer, offering a supportive work culture that values employee contributions and promotes a positive image of the community. With a commitment to employee growth, you will benefit from generous annual leave, family-friendly policies, and access to various support programmes, making it a rewarding place to work as a Trainee Customer Service Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Service Advisor in Preston
✨Tip Number 1
Get to know the company! Research Preston City Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Trainee Customer Service Advisor. Role-play with a friend or family member to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the work culture, plus they might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Preston City Council. Don’t miss out on this opportunity!
We think you need these skills to ace Trainee Customer Service Advisor in Preston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Trainee Customer Service Advisor role. We want to see how you can contribute to our team and help us deliver excellent service!
Show Your Enthusiasm:Let your passion for customer service shine through in your application. We’re looking for self-motivated individuals who are excited about helping others, so don’t hold back on expressing why you want to join us!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Preston Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Trainee Customer Service Advisor. Familiarise yourself with the key duties mentioned in the job description, such as dealing with the public and resolving customer issues. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your People Skills
As this position involves direct interaction with the public, it's crucial to highlight your communication skills. Prepare examples from your past experiences where you've successfully dealt with customers or resolved conflicts. This will show that you can handle the demands of the role effectively.
✨Research the Council's Values
Take some time to learn about Preston City Council and its values. Understanding their mission and how they serve the community will allow you to align your answers with their goals during the interview. It shows that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. This not only demonstrates your interest but also helps you gauge if the position is the right fit for you. Consider asking about training opportunities or how success is measured in the Contact Centre.
