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- Tasks: Manage council tax collection and assist customers with inquiries.
- Company: Join a supportive council team making a real difference in the community.
- Benefits: Enjoy flexi time, hybrid working, 25+ days leave, and great employee perks.
- Why this job: Be part of a crucial team that helps maintain local services and support residents.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Great opportunity for career growth in a friendly work environment.
The predicted salary is between 26824 - 28142 £ per year.
Closing Date: 23.59 hours BST on Sunday 19 April 2026
Reference: CORV02021-1
Full Time - 37 hours per week
Salary: Grade 5, £26,824 – £28,142 per annum
Due to the needs of the Shared Service, an opportunity has arisen to recruit to a Revenues Officer post in the Council Tax team on a full-time permanent basis, based at Lancaster. This is a great team, whose responsibility for the collection of council tax income promptly and efficiently has become crucial to the Council, given current budgetary pressures.
Duties include:
- Dealing with customers, by phone, correspondence and in person in relation to the administration, billing and collection of Council Tax.
- Working as part of a team administering recovery procedures and attending Magistrates Court as required.
- Maintenance of an online computerised system, including the verification and processing of applications for exemption/discount and disregards for Council Tax.
We are looking for an enthusiastic, self-motivated person who can manage their own workload, to join this small but successful team. Good communication skills together with a customer care attitude are considered a necessity for this post.
As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of employee benefits including flexi time, hybrid working, a minimum of 25 days’ annual leave (plus Bank Holidays), family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC’s, life assurance scheme and a cycle to work scheme.
International Sponsorship - this role is not open to International Sponsorship.
Revenues Officer (Council Tax) in Lancaster employer: Preston Partnership
Contact Detail:
Preston Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer (Council Tax) in Lancaster
✨Tip Number 1
Get to know the Council Tax team! Research their recent projects and challenges. This will help you tailor your conversation during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your ability to handle queries effectively. Role-play common scenarios with a friend or family member to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to council services. This can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to contribute to the important work we do.
We think you need these skills to ace Revenues Officer (Council Tax) in Lancaster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Revenues Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves dealing with customers, it’s essential to demonstrate your communication skills in your written application. Use clear and concise language, and maybe even share a brief example of how you've successfully handled customer interactions in the past.
Highlight Your Team Spirit: We’re looking for someone who can work well within a team. In your application, mention any previous teamwork experiences and how you contributed to achieving common goals. This will show us that you’re a great fit for our small but successful team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Preston Partnership
✨Know Your Stuff
Make sure you understand the role of a Revenues Officer and the specific duties involved, especially around council tax administration. Brush up on relevant legislation and procedures, as well as the importance of customer service in this role.
✨Show Off Your Communication Skills
Since good communication is key for this position, prepare examples of how you've effectively dealt with customers in the past. Think about times when you resolved issues or provided excellent service, and be ready to share those stories.
✨Demonstrate Team Spirit
This role requires working as part of a small team, so be prepared to discuss your experience in collaborative environments. Highlight instances where you contributed to team success or supported colleagues in achieving shared goals.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, challenges they face, or the council's approach to customer care. This shows your genuine interest in the role and helps you assess if it's the right fit for you.