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- Tasks: Manage customer inquiries and maintain online systems for council tax exemptions.
- Company: Local government entity in Lancaster with a focus on community service.
- Benefits: Flexitime, hybrid working, and at least 25 days of annual leave.
- Why this job: Join a supportive team and make a difference in your community.
- Qualifications: Strong communication skills and a customer care attitude.
- Other info: Enjoy a balanced work-life with flexible hours and a rewarding career.
The predicted salary is between 30000 - 40000 £ per year.
A local government entity in Lancaster is seeking a full-time Revenues Officer to join their Council Tax team. The successful candidate will manage customer inquiries, maintain an online system for exemptions, and participate in recovery procedures.
Key skills required include good communication and a customer care attitude.
The role offers employee benefits such as flexitime, hybrid working, and a minimum of 25 days of annual leave.
Council Tax Revenues Officer — Hybrid & Flexi Time in Lancaster employer: Preston Partnership
Contact Detail:
Preston Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Revenues Officer — Hybrid & Flexi Time in Lancaster
✨Tip Number 1
Make sure to research the local government entity in Lancaster before your interview. Knowing their values and recent projects can help you connect your skills to their needs, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since the role involves managing customer inquiries, being able to articulate your thoughts clearly and confidently will set you apart. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the Council Tax team. They might share valuable insights that could give you an edge during the selection process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Council Tax Revenues Officer — Hybrid & Flexi Time in Lancaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our Council Tax team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for managing customer inquiries and maintaining our online system.
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to showcase any previous experiences where you’ve excelled in customer care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for all the fantastic benefits we offer, like flexitime and hybrid working!
How to prepare for a job interview at Preston Partnership
✨Know Your Stuff
Make sure you understand the role of a Council Tax Revenues Officer. Brush up on local government processes, especially around customer inquiries and exemptions. Familiarise yourself with any relevant legislation or systems that might come up during the interview.
✨Show Off Your Communication Skills
Since good communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your customer care attitude.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to council tax recovery procedures. Think through potential scenarios and how you would approach them. This shows that you can think on your feet and are prepared for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics, hybrid working arrangements, or employee benefits. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.