At a Glance
- Tasks: Welcome visitors and assist them with services, events, and exhibitions.
- Company: The Harris, a transformed venue for 21st-century audiences.
- Benefits: 25 days annual leave, family-friendly policies, and employee assistance programmes.
- Other info: Exciting opportunities for personal growth in a vibrant cultural setting.
- Why this job: Join a dynamic team and make a real impact on visitor experiences.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 25989 - 26824 £ per year.
Salary: £25,989 to £26,824 per annum (pay award pending)
Post Type: Full Time
Contract Type: Permanent
Closing Date: 23.59 hours BST on Sunday 30 August 2026
Reference: COMU03014
The Harris has undertaken a multimillion-pound project “Re-imagining the Harris” to transform the venue and our relationship with our audiences ensuring we are fit for a 21st Century visitor. The Visitor Team are a key part of this project, and we are looking to recruit an enthusiastic member of staff to participate in delivering excellent customer care to our visitors as part of the Harris Visitor Team.
Main Duties include:
- Providing a warm Harris welcome at all times
- Assisting visitors to access services on offer including Library Services, Public Computers, Activities & Events, Collections & Galleries
- Maintaining safety and security in all areas of the building including gallery invigilation and conducting security checklists
- Supporting the delivery of Harris activities including exhibitions, workshops, tours, civic and corporate events
Previous experience of working in a Customer Service environment is essential to the role. If you are enthusiastic, energetic and committed, you may be the person we are looking for.
As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of employee benefits including a minimum of 25 days’ annual leave (plus Bank Holidays), family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC’s, life assurance scheme, payment of professional fees, cycle to work scheme and discounted bus and rail fares.
International Sponsorship – this role is not open to international sponsorship.
Harris Visitor Assistant employer: Preston Partnership
Join our dedicated grounds maintenance team at Avenham & Miller Park, where your passion for plants will thrive in a supportive and collaborative environment. We offer a comprehensive benefits package, including generous annual leave, family-friendly policies, and professional development opportunities, ensuring that you feel valued and empowered in your role. Working in this historic Grade II listed park not only allows you to contribute to the beauty of the city's open spaces but also provides a unique and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Harris Visitor Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Preston Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Preston Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Harris Visitor Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Preston Partnership:Your cover letter is your chance to shine! Tell us why you want to work at Preston Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Preston Partnership!
How to prepare for a job interview at Preston Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
