At a Glance
- Tasks: Provide reception and admin support, ensuring a welcoming environment for patients.
- Company: Join the friendly team at Preston Grove Medical Centre in Yeovil.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Enjoy working in a vibrant town surrounded by beautiful countryside.
- Why this job: Make a real difference in patient care while growing your career in healthcare.
- Qualifications: Experience with the public, caring attitude, and basic keyboard skills required.
As a well-loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border. We are now looking for a Patient Services Assistant / Receptionist to join us on a permanent, part-time basis, working 31 hours per week.
The shift pattern for this role is as follows:
- Monday: 08:30 - 12:00, 13:00 - 17:00
- Wednesday: 12:00 - 17:00
- Thursday: 08:30 - 12:00, 13:00 - 18:30
- Friday: 08:00 - 12:00, 13:00 - 18:30
The Benefits:
- Salary of £20,544 per annum, rising to £20,884 per annum following a successful 6-month probation period (FTE of 37.5 hours equals £25,263)
- Friendly work environment
- Play an important role in the smooth running of our practice
- Develop your career in healthcare with an established organisation
This is an excellent opportunity for an enthusiastic, patient-focused individual with experience of working with the general public to join our well-loved surgery. Working in the vibrant market town of Yeovil, surrounded by beautiful countryside, you’ll discover that this is Somerset’s centre for entertainment and shopping!
You’ll be joining a small but welcoming team that will support you with all the training and development you’ll need to grow and thrive in your role. So, if you’re eager to be part of a supportive team that values your contribution and offers opportunities for career development, then apply today!
The Role:
As our Patient Services Assistant / Receptionist, you’ll be at the heart of our practice, providing a reception and administration service for the medical centre. Acting as our first point of contact for patients, doctors, nurses and colleagues, you will support our positive and nurturing care environment, handling set tasks and following protocols as required.
Specifically, you will:
- Field inbound calls from patients and their relatives, as well as other medical staff
- Respond to in-person queries
- Register patients and book appointments
- Direct calls to the right location
- Keep an eye on the reception area
- Inform patients of delays and handle any complaints in a professional manner, escalating issues as necessary
Additionally, you will:
- Update computer records using online and clinical systems
- Ensure relevant information is available to GPs
- Manage incoming post
- Ensure our reception area is welcoming and orderly for all visitors
- Provide patients with information and test results
About You:
To be considered as a Patient Services Assistant / Receptionist, you will need:
- Experience working with the general public
- A caring and positive approach to queries
- Sensitive communication skills, ensuring confidentiality at all times
- Basic keyboard skills
- An organised approach
- At a minimum, GCSEs (or equivalent) at grades 4 - 9 (C - A*) in English and Maths
Other organisations may call this role Surgery Receptionist, Front Office Administrator, or Reception Assistant.
Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
If you’re looking for a terrific new role as a Patient Services Assistant / Receptionist, please apply via the button shown.
Patient Services / Receptionist in Yeovil employer: Preston Grove Medical Centre
Preston Grove Medical Centre is a well-loved medical practice located in the vibrant town of Yeovil, Somerset, offering a friendly work environment where you can play a vital role in patient care. With a commitment to employee development and a supportive team culture, this part-time position as a Patient Services Assistant / Receptionist provides an excellent opportunity for career growth in healthcare while enjoying the beautiful surroundings of Somerset.
Contact Details:
Preston Grove Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services / Receptionist in Yeovil
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Preston Grove Medical Centre. Familiarise yourself with their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and communication. Think about your past experiences and how they relate to the role of a Patient Services Assistant. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Wear something smart and professional to show that you take the opportunity seriously and are ready to represent the practice well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Patient Services / Receptionist in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles where you’ve worked with the public or in a healthcare setting, as this will show us you’re a great fit for our team.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the practice. Share why you want to join us at Preston Grove Medical Centre and how you can contribute to our friendly environment.
Showcase Your Communication Skills:As a Patient Services Assistant / Receptionist, communication is key. In your application, give examples of how you've effectively handled queries or complaints in the past. This will help us see your caring and positive approach in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Preston Grove Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Assistant / Receptionist. Familiarise yourself with the tasks mentioned in the job description, like handling calls, managing appointments, and ensuring a welcoming reception area. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves working closely with patients and medical staff, be prepared to discuss your experience with the general public. Share specific examples of how you've handled queries or complaints in a sensitive and professional manner. This will highlight your caring approach and communication skills, which are crucial for this position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle situations like a patient expressing frustration or needing urgent assistance. Practising these scenarios can help you articulate your thought process and show that you're ready to tackle challenges head-on.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if the practice is the right fit for you.
