At a Glance
- Tasks: Provide reception and admin support, ensuring a welcoming environment for patients.
- Company: Join a well-loved medical practice in the vibrant town of Yeovil.
- Benefits: Competitive salary, friendly work environment, and career development opportunities.
- Other info: Be part of a supportive team that values diversity and inclusivity.
- Why this job: Make a real difference in patient care while growing your skills in healthcare.
- Qualifications: Experience with the public, caring attitude, and basic keyboard skills required.
As a well-loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border. We are now looking for a Patient Services Assistant / Receptionist to join us on a permanent, part-time basis, working 21.5 hours per week.
The shift pattern for this role is as follows:
- Tuesday: 08:00 – 12:00, 13:00 – 17:00
- Wednesday: 14:00 – 18:30
- Friday: 08:30 – 12:30, 13:30 – 18:30
The Benefits:
- Salary of £14,248 per annum (FTE of 37.5 hours equals £25,263)
- Friendly work environment
- Play an important role in the smooth running of our practice
- Develop your career in healthcare with an established organisation
This is an excellent opportunity for an enthusiastic, patient-focused individual with experience of working with the general public to join our well-loved surgery. Working in the vibrant market town of Yeovil, surrounded by beautiful countryside, you’ll discover that this is Somerset’s centre for entertainment and shopping!
You’ll be joining a small but welcoming team that will support you with all the training and development you’ll need to grow and thrive in your role. So, if you’re eager to be part of a supportive team that values your contribution and offers opportunities for career development, then apply today!
The Role:
As our Patient Services Assistant / Receptionist, you’ll be at the heart of our practice, providing a reception and administration service for the medical centre. Acting as our first point of contact for patients, doctors, nurses and colleagues, you will support our positive and nurturing care environment, handling set tasks and following protocols as required.
Specifically, you will field inbound calls from patients and their relatives, as well as other medical staff, respond to in-person queries, register patients and book appointments, helping everyone feel cared for and attended to. Alongside this, you will direct calls to the right location, keep an eye on the reception area, inform patients of delays and handle any complaints in a professional manner, escalating issues as necessary.
Additionally, you will:
- Update computer records using online and clinical systems
- Ensure relevant information is available to GPs
- Manage incoming post
- Ensure our reception area is welcoming and orderly for all visitors
- Provide patients with information and test results
About You:
To be considered as a Patient Services Assistant / Receptionist, you will need:
- Experience working with the general public
- A caring and positive approach to queries
- Sensitive communication skills, ensuring confidentiality at all times
- Basic keyboard skills
- An organised approach
- At a minimum, GCSEs (or equivalent) at grades 4 - 9 (C - A*) in English and Maths
Other organisations may call this role Surgery Receptionist, Front Office Administrator, or Reception Assistant.
Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for a terrific new role as a Patient Services Assistant / Receptionist, please apply via the button shown.
Patient Services Assistant / Receptionist in Yeovil employer: Preston Grove Medical Centre
Preston Grove Medical Centre is a cherished medical practice located in the vibrant town of Yeovil, Somerset, offering a friendly work environment where you can play a vital role in patient care. With a commitment to employee development and a supportive team culture, this part-time position as a Patient Services Assistant / Receptionist provides an excellent opportunity for career growth in healthcare while enjoying the beautiful surroundings of Somerset.
Contact Details:
Preston Grove Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Assistant / Receptionist in Yeovil
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Preston Grove Medical Centre. Familiarise yourself with their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Assistant, you'll be the first point of contact for patients. Role-play common scenarios with a friend to boost your confidence and ensure you can handle queries with a caring approach.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable for your interview – it shows you take the role seriously and are ready to represent the practice well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our friendly team. Head over to our site and submit your application directly – it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Patient Services Assistant / Receptionist in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles where you've worked with the public or in a healthcare setting, as this will show us you're a great fit for the Patient Services Assistant role.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the practice. Share why you want to join our team and how your caring approach aligns with our values at Preston Grove Medical Centre.
Showcase Your Communication Skills:Since you'll be the first point of contact for patients, it's essential to demonstrate your communication skills. In your application, mention any experiences where you've successfully handled queries or complaints, showing us that you can maintain a positive environment.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're genuinely interested in joining our team!
How to prepare for a job interview at Preston Grove Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Assistant / Receptionist. Familiarise yourself with the tasks mentioned in the job description, like handling calls, booking appointments, and managing patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves working closely with patients and medical staff, be prepared to discuss your experience with the general public. Share specific examples of how you've handled difficult situations or provided excellent customer service. This will highlight your caring and positive approach, which is crucial for this position.
✨Practice Sensitive Communication
Given the nature of the job, it's essential to communicate sensitively and maintain confidentiality. Think of scenarios where you had to handle sensitive information or difficult conversations. Practising these responses will show that you can manage patient interactions professionally and compassionately.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the practice's approach to patient care. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
