At a Glance
- Tasks: Manage patient services and ensure smooth operations at our medical practice.
- Company: Join a well-loved medical centre in Yeovil, Somerset.
- Benefits: Competitive salary, friendly environment, and career development opportunities.
- Other info: Be part of a diverse team committed to equal opportunities.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in reception management and effective communication skills required.
The predicted salary is between 29111 - 33198 £ per year.
Yeovil, Somerset
The Organisation
As a well-loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border. We are now looking for a Patient Services Manager to join us on a permanent, part-time basis, working 30 hours per week.
The shift pattern for this role is as follows:
- Monday: 08:00 - 12:30, 13:30 - 17:00
- Tuesday: 08:00 - 12:30, 13:30 - 17:00
- Wednesday: 08:30 - 12:30, 13:30 - 18:30
- Thursday: 08:30 - 13:30
The Benefits
- Salary of £29,111 per annum for 30 hours, rising to £33,198 per annum after probation
- Friendly work environment
- Play an important role in the smooth running of our practice
- Develop your career in healthcare with an established organisation
This is a fantastic opportunity for an experienced reception or patient services professional with a superb leadership style to join our established medical practice. Offering a rewarding blend of leadership, patient interaction and responsibility, you'll be enabled to make a genuine difference whilst developing your management expertise within our caring healthcare setting. You'll also have the chance to make a positive impact across the practice, helping to improve services and shape a positive experience for both patients and staff.
The Role
As a Patient Services Manager, you will be responsible for the day-to-day management of our reception function, ensuring patient services activities are delivered efficiently and effectively. Working closely with patients, colleagues and healthcare professionals to deal with their queries, you will play a vital role in the smooth running of the practice. You will play a front-line role in handling enquiries, either face-to-face or via telephone, handling all requests for information sensitively and following practice policies and relevant legislation, such as the Data Protection Act 2018 and UK GDPR.
You will be involved in all aspects of team management, from overseeing recruitment and training to ensuring high performance and professional development. Contributing to the practice as a member of the Senior Management Team, you will also help resolve operational challenges across the practice.
Additionally, you will:
- Manage staff rotas and leave arrangements
- Conduct appraisals and identify training and development needs
- Organise and chair Patient Services team meetings
- Monitor patient demand and support appointment capacity planning
- Support the development and implementation of team procedures
- Handle first-line patient complaints and escalate issues where appropriate
About You
To be considered as a Patient Services Manager, you will need:
- Experience in a similar reception management role, ideally within a healthcare setting
- Experience of line management
- Effective communication skills
- A focus on confidentiality
- A professional, yet caring approach
Other organisations may call this role Reception Manager, Medical Reception Manager, Patient Services Team Leader, Practice Reception Manager, Healthcare Reception Manager, or Front of House Manager.
Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to develop your career as a Patient Services Manager, please apply via the button shown.
Patient Services Manager in Bath employer: Preston Grove Medical Centre
Preston Grove Medical Centre is a well-loved medical practice located in the vibrant town of Yeovil, Somerset, offering a friendly work environment and a chance to make a genuine difference in patient care. As a Patient Services Manager, you will enjoy competitive salary progression, opportunities for professional development, and the satisfaction of leading a dedicated team in a supportive healthcare setting. Join us to enhance your career while contributing to the smooth running of our practice and improving patient experiences.
Contact Details:
Preston Grove Medical Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Patient Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for management roles in healthcare and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills effectively.
✨Tip Number 3
Showcase your passion for patient care! During interviews, share specific examples of how you've improved patient experiences in previous roles. This will demonstrate your commitment to the role and align with the values of Preston Grove Medical Centre.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Preston Grove Medical Centre. So, hit that apply button and let's get you in the door!
We think you need these skills to ace Patient Services Manager in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Services Manager role. Highlight your relevant experience in reception management and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our practice. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills:As a Patient Services Manager, effective communication is key. In your application, give examples of how you've successfully handled patient queries or complaints in the past. This will show us that you’re ready for the front-line challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and ensures you don’t miss out on this fantastic opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Preston Grove Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Manager role. Familiarise yourself with the responsibilities listed in the job description, such as managing reception functions and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Patient Services Manager, you'll be overseeing a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed teams in the past, dealt with conflicts, or improved team performance. This will give the interviewers confidence in your ability to lead effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle patient complaints. Think of specific situations you've encountered in previous roles and how you resolved them. This will showcase your practical experience and your approach to maintaining a positive patient experience.
✨Emphasise Communication Skills
Effective communication is key in this role, so be ready to discuss how you ensure clear communication with patients and staff. Share examples of how you've handled sensitive information or difficult conversations, demonstrating your professionalism and caring approach.
