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- Tasks: Assist customers via phone, email, and face-to-face interactions.
- Company: Join Preston City Council, a key player in local governance.
- Benefits: Enjoy 25 days annual leave, flexible policies, and transport discounts.
- Why this job: Be the face of the council and make a real impact in your community.
- Qualifications: Must demonstrate customer service skills and relevant qualifications.
- Other info: Part-time role with a friendly, high-performing team.
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Trainee Customer Service Advisor, Preston
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Client:
Preston City Council
Location:
Preston, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
33583051da9f
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Section
Contact Centre
Location
Town Hall
Post Type
Part Time
Contract Type
Permanent
Closing Date
23.59 hours BST on Sunday 20 July 2025
Reference
COIT04029
Following a review of budget and service delivery within the Contact Centre, we are looking to recruit on a permanent basis, two Trainee Customer Service Advisors on a part time basis working 28 hours per week. The working pattern is Monday, Tuesday, Thursday, Friday 9.00am to 4.30pm
The Contact Centre team is a high performing one who deliver a range of services both face to face and over the telephone with an emphasis on resolving customer issues first time round. As the “face” of the council, the Contact Centre is crucial to the reputation of Preston City Council.
Duties include:
- To deal with members of the public by telephone, email correspondence and face to face as required.
- To provide excellent service by establishing the needs of the customer and taking appropriate steps to meet those needs.
- To promote a positive image of the Council working as part of an integrated team
We are looking for enthusiastic, self-motivated people who can demonstrate an ability to deal directly with the public and work as a member of a team.
Please note that evidence of relevant qualifications need to be seen at interview.
As an employer we like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of employee benefits including a minimum of 25 days’ annual leave (plus Bank Holidays), family friendly policies, access to an Employee Assistance Programme, Local Government Pension Scheme, AVC’s, life assurance scheme, payment of professional fees, discounted parking, bus and rail fares and a cycle to work scheme.
International Sponsorship – this role is not open to international sponsorship.
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Trainee Customer Service Advisor employer: Preston City Council
Contact Detail:
Preston City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Preston City Council's services and values. Understanding what the council stands for and the services they provide will help you engage more effectively during your interview and demonstrate your commitment to their mission.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since the role involves direct interaction with the public, being able to articulate your thoughts clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities. The job requires working as part of an integrated team, so be prepared to discuss examples of how you've successfully collaborated with others in previous roles or experiences.
✨Tip Number 4
Be ready to demonstrate your problem-solving skills. Think of specific instances where you've resolved issues effectively, as this will highlight your capability to meet customer needs and enhance the council's reputation.
We think you need these skills to ace Trainee Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Trainee Customer Service Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and qualifications. Emphasise any customer service experience or teamwork skills that demonstrate your ability to meet the needs of the public.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the council. Provide specific examples of how you have successfully dealt with customers in the past and how you can contribute to the positive image of Preston City Council.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Preston City Council
✨Research the Council
Before your interview, take some time to learn about Preston City Council and its services. Understanding their mission and values will help you align your answers with what they are looking for in a Trainee Customer Service Advisor.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common customer service scenarios to showcase your skills.
✨Prepare for Role-Play Scenarios
You may be asked to participate in role-play during the interview to assess how you handle customer interactions. Think about how you would approach resolving issues and practice responding to different types of customer queries.
✨Highlight Teamwork Experience
The job requires working as part of a team, so be ready to discuss your previous experiences in team settings. Share examples of how you contributed to team success and how you can work collaboratively to meet customer needs.
