Introduction
To work as part of a team responsible for providing clerical and administrative support relating to all areas of Revenues and Benefits including operation of the document management system.
About the Employer
We are a local government employer who supports the local community.
What You'll Do
- To assist with the efficient operation of all functions associated with the document management system – scanning, indexing, storage, disposal and dispatch of documents.
- To assist in the secure opening of post.
- To prepare and batch all incoming Revenues and Benefits correspondence in preparation for scanning and indexing.
- To record and return all original documents to their owners.
- To refer any suspect documents to the Corporate Fraud Team.
- To collect and distribute mail and dispatch documents, bills, notifications and statements etc. produced daily.
- To assist with any other clerical duties when necessary, including creditors and postal remittances.
- Ensure that all procedures are carried out and information given to the public is in accordance with current legislation, regulations and council policy, with particular emphasis on customer care.
- Actively contribute towards the requirements, standards and targets laid down by the Corporate Plan and the Service Business Plan.
- To ensure that any matters restricting the quality of service provided are reported to Senior OfficersTo ensure that information is secure at all times.
- Ensure compliance with Health & Safety policies and Data Protection and Freedom of Information Act principles.
- To fulfil upon request any task reasonably requested of him / her and falling within the range of his / her expertise.
Training Outcome
- There is the opportunity to join the Council on a permanent contract and progress within the Revenues and Benefits service.
Skills Required
- Communication skills
- IT skills
- Administrative skills
- Team working
Qualifications
- Essential - GCSE - English - 4/C
- Essential - GCSE - Maths - 4/C
Course Information
Course: Revenues and welfare benefits practitioner (level 4)
Level: 4
Route: Business and administration
Apprenticeship Level: Higher
Working Arrangements
Working Week: Monday to Friday. Flexible working arrangements.
Expected Duration: 2 Years
Training Provider: THE INSTITUTE OF REVENUES, RATING AND VALUATION
This employer is part of the Disability Confident scheme, committed to employing disabled people.
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