Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Make and receive calls to schedule service appointments and assist customers.
- Company: Join Preston Automotive Group, a growing leader in customer care.
- Benefits: Enjoy paid training, medical benefits, 401K match, and employee discounts.
- Why this job: Be part of a supportive team and develop your communication skills while helping others.
- Qualifications: A friendly phone manner and willingness to learn are key; no experience needed!
- Other info: Full-time with rotating shifts, including evenings and Saturdays.
The predicted salary is between 24000 - 36000 £ per year.
Preston Automotive Group is expanding its high-volume Customer Care Call Center. If you enjoy helping people and being on the phone, we are looking for career-oriented Customer Care Center Representatives who will provide excellent communication with our customers.
Responsibilities and Duties
As a Customer Care Center Representative you will make outbound calls and receive inbound calls from current, previous and prospective customers to schedule service appointments. You will also be required to field and send customers to the corresponding dealership for sales, service, parts, and finance. Automotive experience is helpful but is NOT a requirement. Paid training and ongoing support is provided!
Requirements Qualifications and Skills
- Pleasant, engaging and professional phone manner – must be able to “smile” on the phone.
- Call center/collections/customer service and/or marketing experience preferred.
- Team player, positive attitude!
- Strong PC and internet skills.
- No outbound phone call reluctance.
- Willing to learn consistently, and driven to achieve daily.
Full-time hours; must be able to work rotating shifts, including evenings and alternating Saturdays.
Benefits include:
- Comprehensive training program
- Advancement opportunities
- Supportive team work environment
- Company benefits including medical, dental, vision coverage; 401K with employer match, employee discounts, and much more!
Customer Care Call Center Representative employer: Preston Automotive Group
Contact Detail:
Preston Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Call Center Representative
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various situations will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Tip Number 2
Practice your phone manner by role-playing with a friend or family member. This will help you develop a pleasant and engaging tone, which is crucial for making a great impression on potential employers.
✨Tip Number 3
Research Preston Automotive Group and their customer care philosophy. Being knowledgeable about the company will allow you to tailor your responses and show genuine interest during the interview.
✨Tip Number 4
Prepare questions to ask during the interview. This shows that you are proactive and genuinely interested in the role, as well as helping you assess if the company is the right fit for you.
We think you need these skills to ace Customer Care Call Center Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Care Call Center Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant call centre experience. Use bullet points for clarity and focus on achievements that demonstrate your ability to engage with customers effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your pleasant phone manner and willingness to learn, as these are key traits for this position. Make sure to convey your positive attitude and team player mentality.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer care role.
How to prepare for a job interview at Preston Automotive Group
✨Show Your Enthusiasm
Make sure to convey your passion for helping people during the interview. A positive attitude and a friendly tone can go a long way, especially in a customer care role where communication is key.
✨Demonstrate Your Communication Skills
Practice speaking clearly and confidently. You might be asked to role-play a call scenario, so be prepared to showcase your ability to engage with customers effectively and professionally.
✨Highlight Relevant Experience
Even if you don't have direct automotive experience, emphasise any previous roles in customer service or call centres. Share specific examples of how you've successfully handled customer inquiries or resolved issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training programmes, and growth opportunities. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
