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- Tasks: Lead a dynamic customer service team and tackle customer inquiries head-on.
- Company: Prominent online retail company in Royal Leamington Spa.
- Benefits: Competitive salary, supportive work environment, and full-time hours.
- Why this job: Make a real difference by coaching a team and enhancing customer experiences.
- Qualifications: Strong customer service experience and excellent communication skills.
- Other info: Office-based role with a Monday to Friday schedule.
The predicted salary is between 29000 - 31000 £ per year.
A prominent online retail company in Royal Leamington Spa is searching for a Customer Service Team Lead to oversee a team and directly support customer inquiries through various channels. The ideal candidate should have strong customer service experience, communication skills, and the ability to handle escalated issues.
This full-time position offers a salary ranging from £29,000 to £31,000 based on experience, with an office-based work pattern from Monday to Friday.
Lead Customer Service Team (Hands-On & Coaching) in Royal Leamington Spa employer: Presto Music
Contact Detail:
Presto Music Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Service Team (Hands-On & Coaching) in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we’d handle escalated issues and demonstrate our coaching skills.
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer service shine through. We’re not just looking for skills; we want to see how you connect with people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Lead Customer Service Team (Hands-On & Coaching) in Royal Leamington Spa
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your skills!
Communicate Clearly: Since communication is key in this role, ensure your written application is clear and concise. We appreciate a well-structured application that reflects your ability to communicate effectively with customers and team members.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. We love seeing candidates who understand our needs and can demonstrate how they fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Presto Music
✨Know the Company Inside Out
Before your interview, do some digging into the online retail company. Understand their values, mission, and customer service approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you handled escalated issues or coached team members. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Coaching Ability
As a Team Lead, you'll be expected to coach your team. Be ready to discuss your coaching style and how you've successfully developed others in previous roles. Share any strategies you've used to motivate and improve team performance.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, the company's approach to customer service, or how success is measured in this role. This shows that you're engaged and thinking about how you can contribute.
