At Prestige Motor Company are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. If you have a passion for automotive and enjoy working in a fast-paced environment, we want to hear from you
Responsibilities:
- Greet customers and assist them with scheduling service appointments
- Listen to customers\' concerns and accurately document their vehicle issues
- Provide recommendations for necessary repairs or maintenance based on customer concerns and vehicle inspections
- Prepare accurate estimates for repairs and communicate them to customers
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed of the status of their vehicles throughout the repair process
- Handle customer inquiries, complaints, and warranty claims in a professional and timely manner
- Process payments for services rendered and handle cash transactions
Experience:
- Previous experience in a customer service role is required
- Strong mechanical knowledge or automotive background is preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills, including experience with automotive software systems
Location: Sighthill
Benefits:
- Competitive salary
If you are passionate about providing exceptional customer service and have a strong interest in the automotive industry, we encourage you to apply for the position of Service Advisor. Join our team and be part of a dynamic company that values its employees\' contributions to its success.
To apply, please submit your resume along with a cover letter highlighting your relevant experience. Only qualified candidates will be contacted for an interview.```
Job Types: Full-time, Permanent
Pay: £26,679.00-£27,765.00 per year
Benefits:
- Employee discount
Experience:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
