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- Tasks: Support clients throughout their travel journey, from booking to post-trip follow-up.
- Company: Prestige Travel Agency by Mich USA, a leader in luxury travel services.
- Benefits: 100% remote work, professional growth opportunities, and travel perks.
- Why this job: Join a passionate team and help create unforgettable travel experiences.
- Qualifications: Strong communication skills and a genuine interest in travel.
- Other info: Enjoy a supportive culture with ongoing training and development.
The predicted salary is between 36000 - 60000 £ per year.
Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
Key Responsibilities- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after travel to ensure a positive experience
- Address client concerns with empathy, professionalism, and solution-oriented thinking
- Maintain accurate documentation and update booking systems as required
- Excellent verbal and written communication skills
- Customer service experience (travel, hospitality, or service-related experience preferred)
- Strong organizational skills and attention to detail
- Comfortable using technology and learning new systems and booking platforms
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
- 100% remote work environment
- Opportunities for professional growth within the company
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and development
Interested candidates are encouraged to apply today and join our remote travel support team.
Equal Opportunity Employer: Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.
Travel Customer Service Representative employer: Prestige Travel Agency by Mich
Contact Detail:
Prestige Travel Agency by Mich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the travel industry. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they relate to customer service in travel. We want you to show them you're not just a fit for the role, but for their team culture too.
✨Tip Number 3
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly and confidently. Role-playing with a friend can help you nail those tricky questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Prestige Travel Agency.
We think you need these skills to ace Travel Customer Service Representative
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about helping others create memorable journeys.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service experience and any relevant skills that align with what we’re looking for. This shows us that you’ve done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick—just a few clicks and you’re on your way to potentially joining our awesome team!
How to prepare for a job interview at Prestige Travel Agency by Mich
✨Know Your Travel Stuff
Brush up on your travel knowledge! Familiarise yourself with popular destinations, travel requirements, and the latest trends in the industry. This will not only impress your interviewers but also show your genuine passion for travel.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for clients. This is crucial for a role that revolves around client satisfaction.
✨Practice Your Communication
Since this role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with answering questions confidently.
✨Demonstrate Attention to Detail
Be ready to discuss how you manage details in your work. Whether it’s double-checking bookings or ensuring all client requests are met, showcasing your organisational skills will be key to proving you’re the right fit for this detail-oriented position.
