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- Tasks: Support customers throughout their travel journey, from booking to post-trip follow-up.
- Company: Prestige Travel Agency by Mich USA, a remote-friendly workplace.
- Benefits: 100% remote work, flexible hours, travel perks, and professional growth opportunities.
- Why this job: Combine your passion for travel with customer service in a dynamic environment.
- Qualifications: Excellent communication skills and a love for travel are essential.
- Other info: Join a diverse team that values equality and offers continuous training.
The predicted salary is between 1500 - 2100 £ per month.
Prestige Travel Agency by Mich USA está buscando un(a) Representante de Experiencia del Cliente en Viajes para brindar apoyo a los clientes durante todo su proceso de viaje, desde la reserva hasta el seguimiento posterior al viaje. Este puesto es ideal para personas apasionadas por los viajes, el servicio al cliente y la entrega de experiencias de alta calidad en un entorno de trabajo remoto.
Responsabilidades principales:
- Responder a las consultas de los clientes de manera oportuna y profesional a través de llamadas telefónicas, correo electrónico y plataformas de mensajería.
- Asistir a los clientes con reservas de viajes, cambios, cancelaciones y solicitudes especiales.
- Proporcionar información precisa sobre destinos, requisitos de viaje y políticas de la agencia.
- Dar seguimiento a los clientes para confirmar itinerarios y nivel de satisfacción.
- Resolver inquietudes o problemas de los clientes con empatía y habilidades efectivas de resolución de problemas.
- Mantener registros precisos de los clientes y de las reservaciones.
Requisitos:
- Excelentes habilidades de comunicación escrita y verbal.
- Experiencia en servicio al cliente (se valora experiencia en viajes o hospitalidad).
- Fuertes habilidades organizativas y atención al detalle.
- Comodidad con el uso de tecnología y aprendizaje de sistemas de reservas y herramientas CRM.
- Capacidad para trabajar de manera independiente en un entorno remoto.
- Pasión por los viajes y un enfoque centrado en el cliente.
Lo que ofrecemos:
- Trabajo 100 % remoto con horarios flexibles.
- Oportunidades de crecimiento profesional dentro de la agencia.
- Beneficios de viaje y descuentos exclusivos de la industria.
- Capacitación y apoyo continuo por parte de un equipo colaborativo.
Declaración de igualdad de oportunidades: Prestige Travel Agency by Mich USA es un Empleador que ofrece Igualdad de Oportunidades y valora la diversidad en el entorno laboral.
Representante de Atención al Cliente en Viajes (Remoto) in Manchester employer: Prestige Travel Agency by Mich
Contact Detail:
Prestige Travel Agency by Mich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representante de Atención al Cliente en Viajes (Remoto) in Manchester
✨Tip Number 1
Get to know the company before your interview! Research Prestige Travel Agency and understand their values, services, and customer experience approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your verbal and written communication.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges with empathy and efficiency.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Representante de Atención al Cliente en Viajes (Remoto) in Manchester
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm for exploring new places and cultures. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing travel experiences for our clients.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. Use specific examples of how you've helped customers in the past, especially in challenging situations. We value empathy and problem-solving skills, so don’t hold back on showcasing those!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or grammatical errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Prestige Travel Agency by Mich
✨Know Your Stuff
Before the interview, make sure you research the travel agency and its services. Familiarise yourself with common travel queries and issues customers might face. This will help you answer questions confidently and show your passion for the industry.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer inquiries in the past, especially in a remote setting.
✨Demonstrate Empathy
During the interview, highlight your ability to empathise with customers. Share stories where you resolved issues by understanding the customer's perspective. This will illustrate your customer-centric approach, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or growth opportunities. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
