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- Tasks: Support clients throughout their travel journey, from booking to post-trip follow-up.
- Company: Prestige Travel Agency by Mich USA, a remote-friendly workplace.
- Benefits: Flexible work environment, travel perks, and career growth opportunities.
- Why this job: Combine your passion for travel with customer service in a dynamic role.
- Qualifications: Strong communication skills and customer service experience required.
- Other info: Join a collaborative team with ongoing training and support.
The predicted salary is between 30000 - 42000 £ per year.
Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
- Assist clients with travel bookings, modifications, cancellations, and special requests.
- Provide accurate information on destinations, travel requirements, and agency policies.
- Follow up with clients to confirm itineraries and satisfaction.
- Resolve customer concerns with empathy and effective problem-solving.
- Maintain accurate client and booking records.
Qualifications
- Excellent written and verbal communication skills.
- Customer service experience required; travel or hospitality experience preferred.
- Strong organizational skills and attention to detail.
- Comfortable with technology and learning booking systems and CRM tools.
- Ability to work independently in a remote setting.
- Passion for travel and client-focused service.
What We Offer
- Fully remote, flexible work environment.
- Career growth opportunities within the agency.
- Travel perks and industry discounts.
- Training and ongoing support from a collaborative team.
Equal Opportunity Statement: Prestige Travel Agency by Mich USA is an Equal Opportunity Employer and values diversity in the workplace.
Travel Customer Experience Representative (Remote) in London employer: Prestige Travel Agency by Mich
Contact Detail:
Prestige Travel Agency by Mich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Customer Experience Representative (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for virtual interviews by setting up a professional backdrop and testing your tech beforehand. We want you to shine, so practice common interview questions related to customer service and travel!
✨Tip Number 3
Show your passion for travel! During interviews, share personal travel experiences and how they shaped your customer service skills. This will help you connect with the interviewer and stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Travel Customer Experience Representative (Remote) in London
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight why you’re excited about helping others on their journeys. We want to see that spark!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service experience and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Prestige Travel Agency by Mich
✨Know Your Travel Stuff
Brush up on your travel knowledge! Familiarise yourself with popular destinations, travel requirements, and the latest trends in the industry. This will not only impress your interviewers but also show your passion for travel.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you resolved issues or went above and beyond for a client. This will demonstrate your ability to handle customer inquiries effectively.
✨Practice Remote Communication
Since this role is remote, practice communicating clearly and professionally via phone and email. You might even want to do a mock interview over video call to get comfortable with the technology and ensure you can convey your thoughts well.
✨Be Ready to Problem-Solve
Anticipate questions that assess your problem-solving skills. Think of scenarios where you had to resolve a customer concern and be ready to discuss your thought process. Showing empathy and effective solutions will highlight your suitability for the role.
