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For Companies At a Glance
- Tasks: Support customers throughout their travel journey, from booking to return.
- Company: Prestige Travel Agency by Mich, a supportive and dynamic team.
- Benefits: 100% remote work, flexible hours, travel perks, and continuous training.
- Why this job: Combine your passion for travel with helping others create unforgettable experiences.
- Qualifications: Excellent communication skills and customer service experience, preferably in travel.
- Other info: Opportunities for growth and a collaborative team environment.
The predicted salary is between 24000 - 36000 £ per year.
Como Representante de Atención al Cliente de Viajes, desempeñarás un papel clave en el apoyo a nuestros clientes a lo largo de todo su viaje, desde el momento en que realizan su reserva hasta su regreso a casa. Ayudarás con consultas, resolverás problemas, proporcionarás actualizaciones sobre reservas y te asegurarás de que cada interacción refleje nuestro compromiso con un servicio excepcional.
Responsabilidades Clave
- Responder de manera oportuna y profesional a las consultas de los clientes por correo electrónico, teléfono y plataformas de mensajería.
- Asistir con las reservas de viajes, cambios, cancelaciones y solicitudes especiales.
- Proporcionar información precisa sobre destinos, documentos de viaje y políticas de la agencia.
- Dar seguimiento a los clientes para confirmar los detalles del viaje y su satisfacción.
- Manejar inquietudes o quejas con empatía y habilidades para la resolución de problemas.
Candidato Ideal
- Excelentes habilidades de comunicación verbal y escrita.
- Sólida experiencia en atención al cliente (preferiblemente en viajes u hospitalidad).
- Persona organizada, responsable y proactiva, con gran atención al detalle.
- Cómodo/a con la tecnología y con capacidad para aprender rápidamente plataformas y sistemas de reservas.
- Pasión por los viajes y por ayudar a otros a planificar experiencias inolvidables.
Beneficios
- Trabajo 100 % remoto con horarios flexibles.
- Oportunidades de crecimiento dentro de la agencia.
- Beneficios de viaje y descuentos exclusivos de la industria.
- Ambiente de equipo solidario con capacitación continua.
Si te apasionan los viajes y te encanta crear experiencias memorables para los demás, nos encantaría conocerte. ¡Postúlate hoy y comienza tu viaje con Prestige Travel Agency by Mich!
Representante de Atención al Cliente Viajes (Remoto) in London employer: Prestige Travel Agency by Mich
Contact Detail:
Prestige Travel Agency by Mich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representante de Atención al Cliente Viajes (Remoto) in London
✨Tip Number 1
Get to know the company inside out! Research Prestige Travel Agency and understand their values, services, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled customer issues. This will demonstrate your ability to empathise and resolve concerns effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Representante de Atención al Cliente Viajes (Remoto) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the role. Highlight your experience in customer service, especially in travel or hospitality, and show us how your skills align with what we're looking for.
Show Your Passion: Let your love for travel shine through! Share any personal experiences or stories that demonstrate your enthusiasm for helping others plan their journeys. We want to see your personality!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your communication skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Prestige Travel Agency by Mich
✨Know Your Stuff
Before the interview, make sure you research the company and its services thoroughly. Understand their travel offerings and customer service philosophy. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, your communication skills are key. Prepare examples of how you've effectively handled customer queries or complaints in the past. Use clear and concise language during the interview to demonstrate your verbal skills.
✨Be Ready for Scenario Questions
Expect to be asked about specific scenarios you might face in the role. Think about how you would handle a difficult customer or a last-minute booking change. Practising these responses can help you feel more prepared and confident.
✨Express Your Passion for Travel
Let your enthusiasm for travel shine through! Share personal experiences or stories that highlight your love for exploring new places. This not only makes you relatable but also shows that you understand the importance of creating memorable experiences for customers.
