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For Companies At a Glance
- Tasks: Support customers throughout their travel journey, from booking to return.
- Company: Join a supportive team at Prestige Travel Agency by Mich.
- Benefits: 100% remote work, flexible hours, and exclusive travel discounts.
- Why this job: Combine your passion for travel with helping others create unforgettable experiences.
- Qualifications: Strong communication skills and customer service experience, preferably in travel.
- Other info: Opportunities for growth and continuous training in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Como Representante de Atención al Cliente de Viajes, desempeñarás un papel clave en el apoyo a nuestros clientes a lo largo de todo su viaje, desde el momento en que realizan su reserva hasta su regreso a casa. Ayudarás con consultas, resolverás problemas, proporcionarás actualizaciones sobre reservas y te asegurarás de que cada interacción refleje nuestro compromiso con un servicio excepcional.
Responsabilidades Clave
- Responder de manera oportuna y profesional a las consultas de los clientes por correo electrónico, teléfono y plataformas de mensajería.
- Asistir con las reservas de viajes, cambios, cancelaciones y solicitudes especiales.
- Proporcionar información precisa sobre destinos, documentos de viaje y políticas de la agencia.
- Dar seguimiento a los clientes para confirmar los detalles del viaje y su satisfacción.
- Manejar inquietudes o quejas con empatía y habilidades para la resolución de problemas.
Candidato Ideal
- Excelentes habilidades de comunicación verbal y escrita.
- Sólida experiencia en atención al cliente (preferiblemente en viajes u hospitalidad).
- Persona organizada, responsable y proactiva, con gran atención al detalle.
- Cómodo/a con la tecnología y con capacidad para aprender rápidamente plataformas y sistemas de reservas.
- Pasión por los viajes y por ayudar a otros a planificar experiencias inolvidables.
Beneficios
- Trabajo 100 % remoto con horarios flexibles.
- Oportunidades de crecimiento dentro de la agencia.
- Beneficios de viaje y descuentos exclusivos de la industria.
- Ambiente de equipo solidario con capacitación continua.
Si te apasionan los viajes y te encanta crear experiencias memorables para los demás, nos encantaría conocerte. ¡Postúlate hoy y comienza tu viaje con Prestige Travel Agency by Mich!
Representante de Atención al Cliente Viajes (Remoto) in Glasgow employer: Prestige Travel Agency by Mich
Contact Detail:
Prestige Travel Agency by Mich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representante de Atención al Cliente Viajes (Remoto) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the travel industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing how you handle customer queries and complaints.
✨Tip Number 3
Show off your passion for travel! When chatting with potential employers, share your own travel experiences and how they’ve shaped your customer service skills. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Representante de Atención al Cliente Viajes (Remoto) in Glasgow
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping others plan their journeys.
Tailor Your Communication Skills: Make sure to emphasise your excellent communication skills in both written and verbal forms. Use examples from your past experiences to show how you've successfully handled customer queries or resolved issues.
Highlight Your Organisational Skills: As a remote Customer Service Representative, being organised is key. Mention any tools or methods you use to stay on top of tasks and ensure smooth operations, especially when dealing with bookings and changes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Prestige Travel Agency by Mich
✨Know Your Stuff
Before the interview, make sure you research the company and its services thoroughly. Understand their travel offerings, customer service philosophy, and any recent news. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples of how you've effectively handled customer queries or complaints in the past. Use clear and concise language during the interview to demonstrate your verbal skills.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about common travel-related issues, like cancellations or changes, and prepare your responses. Show that you can empathise with customers and provide practical solutions.
✨Highlight Your Passion for Travel
Let your enthusiasm for travel shine through! Share personal experiences or destinations you love, and explain how they inspire you to help others plan their journeys. This will resonate with the interviewers and show that you're a great fit for the role.
