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- Tasks: Support clients in planning luxury travel experiences from start to finish.
- Company: Prestige Travel Agency by Mich, a leader in luxury travel.
- Benefits: 100% remote work, flexible hours, travel perks, and professional growth opportunities.
- Why this job: Combine your passion for travel with exceptional customer service to create unforgettable experiences.
- Qualifications: Strong communication skills and a background in customer service preferred.
- Other info: Join a supportive team culture focused on diversity and inclusion.
The predicted salary is between 28800 - 48000 £ per year.
About the Role
Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
- Proactively follow up with clients before and after travel to ensure a positive experience
- Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
- Maintain clear documentation and update booking systems as required
Qualifications & Skills
- Excellent verbal and written communication skills
- Strong customer service background (travel, hospitality, or service-related experience preferred)
- Highly organized with strong attention to detail
- Comfortable using technology and learning new booking platforms and systems
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
What We Offer
- 100% remote work environment
- Flexible scheduling options
- Opportunities for professional growth within the agency
- Access to travel perks and industry-related discounts
- Supportive team culture with ongoing training and development
Equal Opportunity Statement
Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.
Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION in Birmingham employer: Prestige Travel Agency by Mich
Contact Detail:
Prestige Travel Agency by Mich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone in the travel industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Show off your passion for travel! When you get the chance to chat with potential employers, share your own travel experiences and how they’ve shaped your customer service skills. It’s all about making that personal connection!
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t just apply—follow up with a friendly email or message expressing your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Utilise our website to apply! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly through us can give you an edge in the hiring process.
We think you need these skills to ace Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight your enthusiasm for creating memorable journeys. We want to see that you’re not just applying for a job, but that you genuinely care about helping clients have amazing travel experiences.
Be Detail-Oriented: Since this role is all about ensuring accuracy and client satisfaction, make sure your application reflects your attention to detail. Double-check for any typos or errors, and ensure that your experience aligns with the key responsibilities mentioned in the job description. We appreciate candidates who take the time to present themselves well!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the specific requirements of the Luxury Travel Consultant role. Highlight relevant skills and experiences that demonstrate how you can contribute to our team at Prestige Travel Agency by Mich. We love seeing personalised applications!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised on our end. So, don’t hesitate—submit your application today!
How to prepare for a job interview at Prestige Travel Agency by Mich
✨Know Your Travel Stuff
Brush up on your knowledge of luxury and leisure travel destinations. Be ready to discuss popular locations, travel requirements, and any recent trends in the industry. This shows your passion for travel and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to ensure client satisfaction, as this role is all about creating memorable experiences for clients.
✨Be Detail-Oriented
Since the role requires strong attention to detail, come prepared to discuss how you manage multiple tasks and ensure accuracy in your work. You might even want to share a specific instance where your organisational skills made a difference.
✨Practice Empathy and Problem-Solving
Think of scenarios where you had to address client concerns or issues. Be ready to demonstrate your ability to handle these situations with empathy and a solution-oriented mindset, as this is crucial for maintaining client relationships.