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- Tasks: Support clients throughout their travel journey, from booking to post-trip follow-up.
- Company: Prestige Travel Agency by Mich USA, a remote-friendly and diverse workplace.
- Benefits: Flexible remote work, career growth opportunities, travel perks, and ongoing training.
- Why this job: Combine your passion for travel with customer service in a dynamic role.
- Qualifications: Strong communication skills and customer service experience; travel experience is a plus.
- Other info: Join a collaborative team that values diversity and supports your growth.
The predicted salary is between 30000 - 42000 £ per year.
Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
- Assist clients with travel bookings, modifications, cancellations, and special requests.
- Provide accurate information on destinations, travel requirements, and agency policies.
- Follow up with clients to confirm itineraries and satisfaction.
- Resolve customer concerns with empathy and effective problem-solving.
- Maintain accurate client and booking records.
Qualifications
- Excellent written and verbal communication skills.
- Customer service experience required; travel or hospitality experience preferred.
- Strong organizational skills and attention to detail.
- Comfortable with technology and learning booking systems and CRM tools.
- Ability to work independently in a remote setting.
- Passion for travel and client-focused service.
What We Offer
- Fully remote, flexible work environment.
- Career growth opportunities within the agency.
- Travel perks and industry discounts.
- Training and ongoing support from a collaborative team.
Equal Opportunity Statement: Prestige Travel Agency by Mich USA is an Equal Opportunity Employer and values diversity in the workplace.
Travel Customer Experience Representative (Remote) in Birmingham employer: Prestige Travel Agency by Mich
Contact Detail:
Prestige Travel Agency by Mich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Customer Experience Representative (Remote) in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Prestige Travel Agency and understand their values, services, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients via phone, email, and messaging, make sure you can convey information clearly and professionally. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you've resolved customer issues effectively. Be ready to share these during interviews to demonstrate your empathy and resourcefulness.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is key for a remote role like this one.
We think you need these skills to ace Travel Customer Experience Representative (Remote) in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight why you’re excited about this role and how it aligns with your passion for customer service.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Use specific examples from your past experiences that demonstrate your skills in customer service and problem-solving.
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and make sure your application is easy to read. We appreciate well-structured applications that get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and allows you to showcase your enthusiasm for joining our team at Prestige Travel Agency by Mich USA!
How to prepare for a job interview at Prestige Travel Agency by Mich
✨Know Your Travel Stuff
Brush up on your travel knowledge! Familiarise yourself with popular destinations, travel requirements, and the latest trends in the industry. This will not only impress your interviewers but also show your passion for travel.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving abilities and how you handled difficult situations with empathy. This is crucial for a role focused on client satisfaction.
✨Practice Remote Communication
Since this is a remote position, practice communicating clearly and professionally via phone and email. You might even want to do a mock interview over video call to get comfortable with the format and ensure your tech setup is solid.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you determine if it’s the right fit for you too!
