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- Tasks: Support customers throughout their travel journey, from booking to post-trip follow-up.
- Company: Prestige Travel Agency by Mich USA, a remote-friendly workplace.
- Benefits: 100% remote work, flexible hours, travel perks, and professional growth opportunities.
- Why this job: Combine your passion for travel with customer service in a dynamic environment.
- Qualifications: Excellent communication skills and a love for travel are essential.
- Other info: Join a diverse team that values equality and offers continuous training.
The predicted salary is between 2000 - 3000 £ per month.
Prestige Travel Agency by Mich USA está buscando un(a) Representante de Experiencia del Cliente en Viajes para brindar apoyo a los clientes durante todo su proceso de viaje, desde la reserva hasta el seguimiento posterior al viaje. Este puesto es ideal para personas apasionadas por los viajes, el servicio al cliente y la entrega de experiencias de alta calidad en un entorno de trabajo remoto.
Responsabilidades principales:
- Responder a las consultas de los clientes de manera oportuna y profesional a través de llamadas telefónicas, correo electrónico y plataformas de mensajería.
- Asistir a los clientes con reservas de viajes, cambios, cancelaciones y solicitudes especiales.
- Proporcionar información precisa sobre destinos, requisitos de viaje y políticas de la agencia.
- Dar seguimiento a los clientes para confirmar itinerarios y nivel de satisfacción.
- Resolver inquietudes o problemas de los clientes con empatía y habilidades efectivas de resolución de problemas.
- Mantener registros precisos de los clientes y de las reservaciones.
Requisitos:
- Excelentes habilidades de comunicación escrita y verbal.
- Experiencia en servicio al cliente (se valora experiencia en viajes o hospitalidad).
- Fuertes habilidades organizativas y atención al detalle.
- Comodidad con el uso de tecnología y aprendizaje de sistemas de reservas y herramientas CRM.
- Capacidad para trabajar de manera independiente en un entorno remoto.
- Pasión por los viajes y un enfoque centrado en el cliente.
Lo que ofrecemos:
- Trabajo 100 % remoto con horarios flexibles.
- Oportunidades de crecimiento profesional dentro de la agencia.
- Beneficios de viaje y descuentos exclusivos de la industria.
- Capacitación y apoyo continuo por parte de un equipo colaborativo.
Declaración de igualdad de oportunidades: Prestige Travel Agency by Mich USA es un Empleador que ofrece Igualdad de Oportunidades y valora la diversidad en el entorno laboral.
Representante de Atención al Cliente en Viajes (Remoto) in Birmingham employer: Prestige Travel Agency by Mich
Contact Detail:
Prestige Travel Agency by Mich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Representante de Atención al Cliente en Viajes (Remoto) in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Prestige Travel Agency and understand their values, services, and customer experience approach. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your passion for travel! Share your travel experiences and how they’ve shaped your customer service skills. This personal touch can set you apart and demonstrate that you truly understand the needs of travellers.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and makes it easier for us to connect with you during the hiring process.
We think you need these skills to ace Representante de Atención al Cliente en Viajes (Remoto) in Birmingham
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or adventures that highlight your enthusiasm for exploring new places and cultures. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing travel experiences for our clients.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. Use specific examples of how you've helped customers in the past, especially in challenging situations. We value empathy and problem-solving skills, so don’t hold back on showcasing how you’ve made a difference for customers before!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read. Remember, we’re looking for excellent written communication skills, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re proactive and keen to join our team at Prestige Travel Agency by Mich USA!
How to prepare for a job interview at Prestige Travel Agency by Mich
✨Know Your Stuff
Make sure you research the company and its travel offerings. Familiarise yourself with popular destinations, travel policies, and customer service best practices. This will help you answer questions confidently and show your passion for the travel industry.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to connect with clients effectively.
✨Emphasise Your Problem-Solving Abilities
Think of specific instances where you've turned a negative customer experience into a positive one. Highlight your empathy and problem-solving skills during the interview, as these are crucial for a Customer Experience Representative in Travel.
✨Be Ready for Remote Work Questions
As this is a remote position, be prepared to discuss your experience working independently. Share how you stay organised and manage your time effectively while working from home. This will reassure them that you can thrive in a remote environment.
