At a Glance
- Tasks: Handle client enquiries and assess housing disrepair claims professionally.
- Company: Fast-growing law firm with great career progression opportunities.
- Benefits: Part-time hours, competitive salary, and a chance to kickstart your legal career.
- Other info: Flexible working hours with occasional evenings and weekends.
- Why this job: Be the first point of contact for clients and make a real difference in their lives.
- Qualifications: No prior experience needed; just a passion for helping others and strong communication skills.
The predicted salary is between 25000 - 25000 £ per year.
Part Time work - 35 hours per week
Salary up to £25k
Occasional evening and weekend work
Suitable for anyone looking to start a career in the legal sector / graduates or someone looking for good career progression in a fast growing law firm!
ROLE PURPOSE
To act as the first point of contact for prospective clients making enquiries regarding housing disrepair matters. The role involves assessing new enquiries, gathering relevant information, identifying potentially viable claims, explaining the claims process, completing compliance requirements, and ensuring suitable cases are onboarded efficiently and professionally. The successful candidate will play a key role in converting enquiries into retained clients whilst maintaining high standards of client care and regulatory compliance.
KEY RESPONSIBILITIES
- New Enquiry Handling
- Handle inbound telephone, website and email enquiries from prospective clients.
- Conduct detailed fact-finding interviews with potential clients.
- Identify and assess housing disrepair issues including:
- Damp and mould
- Water ingress
- Leaks
- Structural defects
- Heating and hot water failures
- Electrical issues
- Pest infestations
- Other repair-related issues
- Establish tenancy status and landlord details.
- Obtain details regarding notification of defects and repair history.
- Assess whether a claim appears suitable for further investigation.
- Client Onboarding
- Explain the claims process in a clear and professional manner.
- Obtain relevant documentation including:
- Tenancy agreements
- Photographs
- Correspondence with landlords
- Notices and inspection reports
- Complete client onboarding documentation.
- Undertake anti-money laundering and identification checks where required.
- Ensure all authorities and client care documentation are completed accurately.
- Compliance & Risk Assessment
- Complete fraud prevention checks in accordance with firm policies.
- Complete vulnerable customer assessments.
- Identify any safeguarding concerns.
- Escalate unusual or high-risk matters to management.
- Ensure compliance with SRA requirements and internal procedures.
Claims Handler in Manchester employer: Prestige Talent Partners
Join a dynamic and fast-growing law firm as a Claims Handler, where you will be at the forefront of client engagement in housing disrepair matters. Our supportive work culture fosters professional development, offering excellent career progression opportunities for graduates and those new to the legal sector. With a commitment to high standards of client care and compliance, we provide a rewarding environment that values your contributions while ensuring a balanced work-life with part-time hours.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Manchester
✨Leverage Your Local Law Community
Get involved with local legal societies or student law associations; they often have great networking events and workshops. It’s a brilliant way to meet practising lawyers and potentially get referred for part-time roles at firms like Prestige Talent Partners.
✨Showcase Your Skills with Mock Trials
Participate in mock trial competitions or legal clinics while studying. This not only sharpens your skills but also gives you practical experiences to talk about in interviews—perfect for a part-time role in law!
✨Tap Into Internship Networks
Make use of university career services to find internships or part-time opportunities. Many law firms source talent directly from student pools, so getting your foot in the door can lead to a longer-term position at a place like Prestige Talent Partners!
✨Apply Directly on Our Website
Don’t forget to check out Prestige Talent Partners’s careers page for specific listings. Applying directly can often give you an edge—plus, we appreciate candidates who show interest in our firm specifically!
We think you need these skills to ace Claims Handler in Manchester
Some tips for your application 🫡
Highlight Relevant Law Experience:When applying for this part-time role, make sure to focus on any legal internships, placements, or volunteer work you've done. Even if it’s just shadowing a lawyer, let us know how these experiences shaped your understanding of law and legal services. Every bit counts and shows your commitment to the field!
Use Clear Legal Terminology:Since you’re applying for a position in law services, it’s important to use appropriate legal terminology in your CV and cover letter. This will not only demonstrate your knowledge but also show us that you’re comfortable with the language of the profession. Avoid jargon overload, though; clarity is key!
Show Your Availability:As this is a part-time position, don’t forget to clearly state your availability in your application. Let us know what days and hours you’re free to work, and make it easy for us to see how you’d fit into our team. The more specific, the better!
Tailor Your Cover Letter Just For Us:Your cover letter is a chance to shine! Make it personal and tailored specifically to our role at Prestige Talent Partners. Talk about why you’re interested in legal services and how your experiences align with what we do. A sprinkle of passion goes a long way!
How to prepare for a job interview at Prestige Talent Partners
✨Show Off Your Legal Knowledge
Brush up on key legal concepts and current events in the legal realm that may affect your role. Be ready to discuss any relevant case studies or examples, as this demonstrates your engagement with the law beyond just theoretical knowledge.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you might be assessed on how you'd handle specific legal situations. Think about practical examples from your studies or previous experiences that highlight your problem-solving skills and ethical considerations.
✨Balance Your Expertise with Flexibility
As this is a part-time role, be prepared to discuss your time management skills and how you can juggle work with your studies or other commitments. Employers will want to see how you can contribute effectively while maintaining a flexible schedule.
✨Highlight Your Commitment to Continuous Learning
Conveying your dedication to ongoing education in the legal field gives a strong impression. Mention any additional courses, certifications, or workshops you've pursued that enhance your legal expertise, showing your motivation for growth in your career.
