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- Tasks: Engage with retailers, provide updates on products, and resolve queries.
- Company: Join a global leader in the lottery industry with a focus on innovation.
- Benefits: Standard office hours, potential for overtime, and career growth opportunities.
- Other info: Enjoy a supportive environment with training and development.
- Why this job: Be part of a dynamic team that makes a real impact in the lottery sector.
- Qualifications: Experience in customer service, sales, or retail is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Please note that this role will be office based Monday to Friday, standard office hours. There is no requirement to work evenings or weekends although overtime may be available during busy periods.
Our client is a global leader in the lottery industry, providing retail and digital solutions to lottery customers worldwide. They are looking for additional members to join their Customer Service / Account Management team, ideally someone who wants a career rather than 'just a job'. Our client will consider people who have been in previous customer service jobs, sales, account managers, retail etc.
Position Summary
The customer service team provide regular updates to retailers, advising on new products and promotions, as well as arranging any returns that may be required. Through the provided training, you will understand how the product is sold by the retailers and how to help those retailers maximise their income as a lottery outlet.
Day to day responsibilities
- Contact retailers within assigned call list, developing strong working relationships with retailers.
- Provide information about new and existing games and promotions in order to maximise sales.
- Ensure that all orders are input correctly on internal systems so that they can be despatched correctly and on time.
- Provide regular and consistent feedback from retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.
- Handle incoming calls from retailers, resolving problems or questions as they relate to orders, promotions, order status/tracking and any other queries.
Requirements
- Excellent written and verbal communication skills.
- Good computer skills including, but not limited to, MS Office applications (Outlook, Excel, Word, Access, etc.).
- Sales, Customer Service or Retail experience would be an advantage.
- Positive and self-motivated attitude and ability to work with others as a team.
If you think you have what it takes to join this global business please apply now.
Please note: Due to the fact that our client operates a regulated, secure site, all successful applicants will be subject to a DBS check, drug screening and credit agency check prior to joining. Any issues with credit files will be judged on a case-by-case basis.
Customer Service Representative employer: Prestige Talent Partners
Contact Detail:
Prestige Talent Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships with retailers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service role. Highlight any previous customer service, sales, or retail experience you have, as this will show us you're a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us and how your background aligns with our needs. Be genuine and let your personality come through!
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of typos. We want to see that you can communicate effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Prestige Talent Partners
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understanding their role in the lottery industry and how they support retailers will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Think about times when you resolved issues or built strong relationships with clients, as these are key skills for this position.
✨Practice Your Communication Skills
Since excellent verbal and written communication is crucial for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with an unhappy retailer or managing multiple queries at once. Think through potential scenarios and how you would approach them, demonstrating your problem-solving abilities.